Virtual voice clinics in the COVID-19 era: have they been helpful?
Purpose In response to the coronavirus pandemic, a tertiary combined Laryngology-Speech Therapy voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or video. The aim of our mixed method study was to assess (a) how effective are virtual clinics vs face-...
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| Veröffentlicht in: | European archives of oto-rhino-laryngology 2021-10, Vol.278 (10), p.4113-4118 |
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| container_title | European archives of oto-rhino-laryngology |
| container_volume | 278 |
| creator | Watters, Carolina Miller, Benjamin Kelly, Mairead Burnay, Victoria Karagama, Yakubu Chevretton, Elfy |
| description | Purpose
In response to the coronavirus pandemic, a tertiary combined Laryngology-Speech Therapy voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or video. The aim of our mixed method study was to assess (a) how effective are virtual clinics vs face-to-face clinics in progressing patients’ care and (b) what is patient satisfaction with virtual consultation methods.
Methods
Analysis of clinic data from patient databases for both virtual and face-to-face clinics was carried out. A patient satisfaction survey was carried out by 75 of the patients who had attended virtual clinics.
Results
There was statistically a significant difference (
p
value |
| doi_str_mv | 10.1007/s00405-021-06643-6 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_pubme</sourceid><recordid>TN_cdi_pubmedcentral_primary_oai_pubmedcentral_nih_gov_7989684</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2505367808</sourcerecordid><originalsourceid>FETCH-LOGICAL-c446t-1f197b4178de70479d1f454d88d7c3a20cd931650ee9d64ebab4802912e4e2193</originalsourceid><addsrcrecordid>eNp9kE1P3DAQhq2qqGyhf6CHysdeTMfxxI57oIKlLUhIXChXy3EmrFE22drJSvx7AksRvXAaad6PGT2MfZZwJAHMtwyAUAoopACtUQn9ji0kKhRoCv2eLcAqIxCN2Wcfc74DgBKt-sD2lTIabIkLdnoT0zj5jm-HGIiHLvYxZB57Pq6IL69uLs6EtJyS_85XfkuP63teE_V8Rd2mnbofh2yv9V2mT8_zgP359fN6eS4ur35fLE8uRUDUo5CttKZGaaqGDKCxjWyxxKaqGhOULyA0VkldApFtNFLta6ygsLIgpEJadcCOd72bqV5TE6gfk-_cJsW1T_du8NH9r_Rx5W6HrTO2srrCueDrc0Ea_k6UR7eOOVDX-Z6GKbuihFJpU0E1W4udNaQh50TtyxkJ7hG-28F3M3z3BN_pOfTl9YMvkX-0Z4PaGfIs9beU3N0wpX6G9lbtAw54jis</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2505367808</pqid></control><display><type>article</type><title>Virtual voice clinics in the COVID-19 era: have they been helpful?</title><source>MEDLINE</source><source>SpringerLink Journals - AutoHoldings</source><creator>Watters, Carolina ; Miller, Benjamin ; Kelly, Mairead ; Burnay, Victoria ; Karagama, Yakubu ; Chevretton, Elfy</creator><creatorcontrib>Watters, Carolina ; Miller, Benjamin ; Kelly, Mairead ; Burnay, Victoria ; Karagama, Yakubu ; Chevretton, Elfy</creatorcontrib><description>Purpose
In response to the coronavirus pandemic, a tertiary combined Laryngology-Speech Therapy voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or video. The aim of our mixed method study was to assess (a) how effective are virtual clinics vs face-to-face clinics in progressing patients’ care and (b) what is patient satisfaction with virtual consultation methods.
Methods
Analysis of clinic data from patient databases for both virtual and face-to-face clinics was carried out. A patient satisfaction survey was carried out by 75 of the patients who had attended virtual clinics.
Results
There was statistically a significant difference (
p
value < 0.01) in the proportion of patients prescribed medical therapy, referred for Speech and Language Therapy (SALT) or listed for surgery in the virtual clinic by comparison to the face-to-face clinic. 75 patients completed the questionnaire. 98% of patients were satisfied overall with the virtual method of consultation. 84% believed they would still benefit from face-to-face review. 83% would like the option of a virtual type of clinic in the future.
Conclusion
Our data clearly demonstrates that face-to-face clinics are superior to virtual clinics, with almost no patients progressed to surgery in virtual consultations. Despite this, virtual methods are still valuable, and many patients have meaningful progression of care. In current circumstances, patients have very high satisfaction with virtual consultations and certain groups have been identified as particularly benefiting. Going forward, an ideal clinic may be a hybrid of face-to-face and virtual appointments as clinically indicated.</description><identifier>ISSN: 0937-4477</identifier><identifier>EISSN: 1434-4726</identifier><identifier>DOI: 10.1007/s00405-021-06643-6</identifier><identifier>PMID: 33760954</identifier><language>eng</language><publisher>Berlin/Heidelberg: Springer Berlin Heidelberg</publisher><subject>Ambulatory Care Facilities ; COVID-19 ; Head and Neck Surgery ; Humans ; Medicine ; Medicine & Public Health ; Neurosurgery ; Otorhinolaryngology ; Pandemics ; Referral and Consultation ; SARS-CoV-2 ; Short Communication</subject><ispartof>European archives of oto-rhino-laryngology, 2021-10, Vol.278 (10), p.4113-4118</ispartof><rights>Crown 2021</rights><rights>2021. Crown.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c446t-1f197b4178de70479d1f454d88d7c3a20cd931650ee9d64ebab4802912e4e2193</citedby><cites>FETCH-LOGICAL-c446t-1f197b4178de70479d1f454d88d7c3a20cd931650ee9d64ebab4802912e4e2193</cites><orcidid>0000-0003-4511-299X</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s00405-021-06643-6$$EPDF$$P50$$Gspringer$$H</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s00405-021-06643-6$$EHTML$$P50$$Gspringer$$H</linktohtml><link.rule.ids>230,314,780,784,885,27924,27925,41488,42557,51319</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/33760954$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Watters, Carolina</creatorcontrib><creatorcontrib>Miller, Benjamin</creatorcontrib><creatorcontrib>Kelly, Mairead</creatorcontrib><creatorcontrib>Burnay, Victoria</creatorcontrib><creatorcontrib>Karagama, Yakubu</creatorcontrib><creatorcontrib>Chevretton, Elfy</creatorcontrib><title>Virtual voice clinics in the COVID-19 era: have they been helpful?</title><title>European archives of oto-rhino-laryngology</title><addtitle>Eur Arch Otorhinolaryngol</addtitle><addtitle>Eur Arch Otorhinolaryngol</addtitle><description>Purpose
In response to the coronavirus pandemic, a tertiary combined Laryngology-Speech Therapy voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or video. The aim of our mixed method study was to assess (a) how effective are virtual clinics vs face-to-face clinics in progressing patients’ care and (b) what is patient satisfaction with virtual consultation methods.
Methods
Analysis of clinic data from patient databases for both virtual and face-to-face clinics was carried out. A patient satisfaction survey was carried out by 75 of the patients who had attended virtual clinics.
Results
There was statistically a significant difference (
p
value < 0.01) in the proportion of patients prescribed medical therapy, referred for Speech and Language Therapy (SALT) or listed for surgery in the virtual clinic by comparison to the face-to-face clinic. 75 patients completed the questionnaire. 98% of patients were satisfied overall with the virtual method of consultation. 84% believed they would still benefit from face-to-face review. 83% would like the option of a virtual type of clinic in the future.
Conclusion
Our data clearly demonstrates that face-to-face clinics are superior to virtual clinics, with almost no patients progressed to surgery in virtual consultations. Despite this, virtual methods are still valuable, and many patients have meaningful progression of care. In current circumstances, patients have very high satisfaction with virtual consultations and certain groups have been identified as particularly benefiting. Going forward, an ideal clinic may be a hybrid of face-to-face and virtual appointments as clinically indicated.</description><subject>Ambulatory Care Facilities</subject><subject>COVID-19</subject><subject>Head and Neck Surgery</subject><subject>Humans</subject><subject>Medicine</subject><subject>Medicine & Public Health</subject><subject>Neurosurgery</subject><subject>Otorhinolaryngology</subject><subject>Pandemics</subject><subject>Referral and Consultation</subject><subject>SARS-CoV-2</subject><subject>Short Communication</subject><issn>0937-4477</issn><issn>1434-4726</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2021</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><recordid>eNp9kE1P3DAQhq2qqGyhf6CHysdeTMfxxI57oIKlLUhIXChXy3EmrFE22drJSvx7AksRvXAaad6PGT2MfZZwJAHMtwyAUAoopACtUQn9ji0kKhRoCv2eLcAqIxCN2Wcfc74DgBKt-sD2lTIabIkLdnoT0zj5jm-HGIiHLvYxZB57Pq6IL69uLs6EtJyS_85XfkuP63teE_V8Rd2mnbofh2yv9V2mT8_zgP359fN6eS4ur35fLE8uRUDUo5CttKZGaaqGDKCxjWyxxKaqGhOULyA0VkldApFtNFLta6ygsLIgpEJadcCOd72bqV5TE6gfk-_cJsW1T_du8NH9r_Rx5W6HrTO2srrCueDrc0Ea_k6UR7eOOVDX-Z6GKbuihFJpU0E1W4udNaQh50TtyxkJ7hG-28F3M3z3BN_pOfTl9YMvkX-0Z4PaGfIs9beU3N0wpX6G9lbtAw54jis</recordid><startdate>20211001</startdate><enddate>20211001</enddate><creator>Watters, Carolina</creator><creator>Miller, Benjamin</creator><creator>Kelly, Mairead</creator><creator>Burnay, Victoria</creator><creator>Karagama, Yakubu</creator><creator>Chevretton, Elfy</creator><general>Springer Berlin Heidelberg</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7X8</scope><scope>5PM</scope><orcidid>https://orcid.org/0000-0003-4511-299X</orcidid></search><sort><creationdate>20211001</creationdate><title>Virtual voice clinics in the COVID-19 era: have they been helpful?</title><author>Watters, Carolina ; Miller, Benjamin ; Kelly, Mairead ; Burnay, Victoria ; Karagama, Yakubu ; Chevretton, Elfy</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c446t-1f197b4178de70479d1f454d88d7c3a20cd931650ee9d64ebab4802912e4e2193</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2021</creationdate><topic>Ambulatory Care Facilities</topic><topic>COVID-19</topic><topic>Head and Neck Surgery</topic><topic>Humans</topic><topic>Medicine</topic><topic>Medicine & Public Health</topic><topic>Neurosurgery</topic><topic>Otorhinolaryngology</topic><topic>Pandemics</topic><topic>Referral and Consultation</topic><topic>SARS-CoV-2</topic><topic>Short Communication</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Watters, Carolina</creatorcontrib><creatorcontrib>Miller, Benjamin</creatorcontrib><creatorcontrib>Kelly, Mairead</creatorcontrib><creatorcontrib>Burnay, Victoria</creatorcontrib><creatorcontrib>Karagama, Yakubu</creatorcontrib><creatorcontrib>Chevretton, Elfy</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>MEDLINE - Academic</collection><collection>PubMed Central (Full Participant titles)</collection><jtitle>European archives of oto-rhino-laryngology</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Watters, Carolina</au><au>Miller, Benjamin</au><au>Kelly, Mairead</au><au>Burnay, Victoria</au><au>Karagama, Yakubu</au><au>Chevretton, Elfy</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Virtual voice clinics in the COVID-19 era: have they been helpful?</atitle><jtitle>European archives of oto-rhino-laryngology</jtitle><stitle>Eur Arch Otorhinolaryngol</stitle><addtitle>Eur Arch Otorhinolaryngol</addtitle><date>2021-10-01</date><risdate>2021</risdate><volume>278</volume><issue>10</issue><spage>4113</spage><epage>4118</epage><pages>4113-4118</pages><issn>0937-4477</issn><eissn>1434-4726</eissn><abstract>Purpose
In response to the coronavirus pandemic, a tertiary combined Laryngology-Speech Therapy voice clinic was converted to a wholly virtual clinic, with consultations carried out via telephone or video. The aim of our mixed method study was to assess (a) how effective are virtual clinics vs face-to-face clinics in progressing patients’ care and (b) what is patient satisfaction with virtual consultation methods.
Methods
Analysis of clinic data from patient databases for both virtual and face-to-face clinics was carried out. A patient satisfaction survey was carried out by 75 of the patients who had attended virtual clinics.
Results
There was statistically a significant difference (
p
value < 0.01) in the proportion of patients prescribed medical therapy, referred for Speech and Language Therapy (SALT) or listed for surgery in the virtual clinic by comparison to the face-to-face clinic. 75 patients completed the questionnaire. 98% of patients were satisfied overall with the virtual method of consultation. 84% believed they would still benefit from face-to-face review. 83% would like the option of a virtual type of clinic in the future.
Conclusion
Our data clearly demonstrates that face-to-face clinics are superior to virtual clinics, with almost no patients progressed to surgery in virtual consultations. Despite this, virtual methods are still valuable, and many patients have meaningful progression of care. In current circumstances, patients have very high satisfaction with virtual consultations and certain groups have been identified as particularly benefiting. Going forward, an ideal clinic may be a hybrid of face-to-face and virtual appointments as clinically indicated.</abstract><cop>Berlin/Heidelberg</cop><pub>Springer Berlin Heidelberg</pub><pmid>33760954</pmid><doi>10.1007/s00405-021-06643-6</doi><tpages>6</tpages><orcidid>https://orcid.org/0000-0003-4511-299X</orcidid><oa>free_for_read</oa></addata></record> |
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| issn | 0937-4477 1434-4726 |
| language | eng |
| recordid | cdi_pubmedcentral_primary_oai_pubmedcentral_nih_gov_7989684 |
| source | MEDLINE; SpringerLink Journals - AutoHoldings |
| subjects | Ambulatory Care Facilities COVID-19 Head and Neck Surgery Humans Medicine Medicine & Public Health Neurosurgery Otorhinolaryngology Pandemics Referral and Consultation SARS-CoV-2 Short Communication |
| title | Virtual voice clinics in the COVID-19 era: have they been helpful? |
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