Call Center Remote Triage by Nurse Practitioners Was Associated With Fewer Subsequent Face-to-Face Healthcare Visits

Background In 2015, the Veterans Health Administration (VHA) incorporated nurse practitioners (NPs) into remote triage call centers to supplement registered nurse (RN)–handled calls. Objective To assess 7-day healthcare use following telephone triage by NPs compared to RNs. We hypothesized that NP c...

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Veröffentlicht in:	Journal of general internal medicine : JGIM 2021-08, Vol.36 (8), p.2315-2322
Hauptverfasser:	Kaboli, Peter J., Augustine, Matthew R., Rose, Danielle E., Chawla, Neetu, Bouchard, Maria, Hebert, Paul
Format:	Artikel
Sprache:	eng
Schlagworte:	Call centers Confidence intervals Emergency medical care Emergency medical services Health care Hospitalization Internal Medicine Medicine Medicine & Public Health Model matching Multivariate analysis Nurse practitioners Original Research Primary care Telemedicine
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