User reactions to COVID-19 screening chatbots from reputable providers

Abstract Objectives The objective was to understand how people respond to coronavirus disease 2019 (COVID-19) screening chatbots. Materials and Methods We conducted an online experiment with 371 participants who viewed a COVID-19 screening session between a hotline agent (chatbot or human) and a use...

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Bibliographische Detailangaben

Veröffentlicht in:	Journal of the American Medical Informatics Association : JAMIA 2020-11, Vol.27 (11), p.1727-1731
Hauptverfasser:	Dennis, Alan R, Kim, Antino, Rahimi, Mohammad, Ayabakan, Sezgin
Format:	Artikel
Sprache:	eng
Schlagworte:	Brief Communications Clinical Laboratory Techniques - methods Communication Coronavirus Infections - diagnosis COVID-19 COVID-19 Testing Female Humans Male Medical Informatics Applications Pandemics Pneumonia, Viral - diagnosis Telemedicine Text Messaging Trust
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