Patient Satisfaction in the Peruvian Health Services: Validation and Application of the HEALTHQUAL Scale

During recent years, public–private partnerships (PPPs) in the health sector have been an attractive alternative for improving healthcare services in developing countries such as Peru. Therefore, it is fundamental to consider a comprehensive set of healthcare qualities, like the HEALTHQUAL scale, wh...

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Veröffentlicht in:	International journal of environmental research and public health 2020-07, Vol.17 (14), p.5111
Hauptverfasser:	Barrios-Ipenza, Fernando, Calvo-Mora, Arturo, Velicia-Martín, Félix, Criado-García, Fernando, Leal-Millán, Antonio
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Developing countries Efficiency Empathy Health care Hospitals Infrastructure LDCs Patient satisfaction Private sector Quality of service User satisfaction
Online-Zugang:	Volltext
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