Investigation of burnout syndrome and job‐related risk factors in veterinary technicians in specialty teaching hospitals: a multicenter cross‐sectional study
Objectives To investigate veterinary technician burnout and associations with frequency of self‐reported medical error, resilience, and depression and job‐related risk factors. Design Cross‐sectional observational study using an anonymous survey conducted between November 2017 and June 2018. Setting...
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| Veröffentlicht in: | Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000) Tex. : 2000), 2020-01, Vol.30 (1), p.18-27 |
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| container_title | Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000) |
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| creator | Hayes, Galina M. LaLonde‐Paul, Denise F. Perret, Jennifer L. Steele, Andrea McConkey, Marina Lane, William G. Kopp, Rosalind J. Stone, Hannah K. Miller, Meredith Jones‐Bitton, Andria |
| description | Objectives
To investigate veterinary technician burnout and associations with frequency of self‐reported medical error, resilience, and depression and job‐related risk factors.
Design
Cross‐sectional observational study using an anonymous survey conducted between November 2017 and June 2018.
Setting
Four referral teaching hospitals in the United States and Canada.
Subjects
A total of 344 veterinary technicians were invited to participate. Response rate was 95%. Overall 256 surveys were ultimately analyzed.
Interventions
Burnout, depression, and resilience were measured using validated instruments. Respondents reported perceptions of workload, working environment, and medical error frequency. Associations between burnout and factors related to physical work environment, workload and schedule, compensation package, interpersonal relationships, intellectual enrichment, and exposure to ethical conflicts were analyzed.
Measurements and Main Results
Burnout, characterized by high emotional exhaustion, depersonalization, and low sense of personal accomplishment was common, and was positively associated with perceived medical errors, desire to change career, and depression. Burnout levels on all 3 burnout subscales were higher in this population than previously reported for a contemporaneous group of trauma nurses working with human patients (P < 0.05). Burnout was negatively associated with resilience. Respondents’ feelings of fear or anxiety around supervisor communications, perception that patient load was too high to allow for excellent patient care, and perceived lack of available assistance during sudden workload increases were all associated with burnout.
Conclusions
Burnout in veterinary technicians is common and is associated with numerous undesirable outcomes. Work‐related interventions to reduce burnout should focus on improving supervisor relationships and maintaining an appropriate patient:caregiver ratio. |
| doi_str_mv | 10.1111/vec.12916 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_pubme</sourceid><recordid>TN_cdi_pubmedcentral_primary_oai_pubmedcentral_nih_gov_7003767</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2400526576</sourcerecordid><originalsourceid>FETCH-LOGICAL-c4486-f6e822418f7def81b253fbd30fd7e53e17638cf0798f393df4fcd5604e1b5313</originalsourceid><addsrcrecordid>eNqFkU1uFDEQhVsIREJgwQWQl2TRif-63c0CCY0CRIqUTcTWctvlGYdue7Ddg2aXI3AFrsZJ8MyECBYR3thSffX8ql5VvSb4jJRzvgF9RmhP2ifVMeGirTln5On-3deMtuSoepHSLcak7xv6vDpipOO4Z-y4-nnpN5CyW6rsgkfBomGOPswZpa03MUyAlDfoNgy_7n5EGFUGg6JLX5FVOoeYkPNoAxmi8ypuUQa98k475feVtIbyHvOuoPTK-SVahbR2WY3pHVJomsfsNPjSj3QMKZVfEuidFzWilGezfVk9s4WGV_f3SXXz8eJm8bm-uv50ufhwVWvOu7a2LXSUctJZYcB2ZKANs4Nh2BoBDQMiWtZpi0XfWdYzY7nVpmkxBzI0jLCT6v1Bdj0PE5idp6hGuY5uKnPJoJz8t-LdSi7DRgqMmWhFEXh7LxDDt7nsVE4uaRhH5SHMSVKOcUPbpvj4L8qoYIKXhoKeHtD9diLYB0cEy134soQv9-EX9s3fIzyQf9IuwPkB-O5G2D6uJL9cLA6SvwFHlcDA</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2327374400</pqid></control><display><type>article</type><title>Investigation of burnout syndrome and job‐related risk factors in veterinary technicians in specialty teaching hospitals: a multicenter cross‐sectional study</title><source>MEDLINE</source><source>Wiley Online Library Journals Frontfile Complete</source><creator>Hayes, Galina M. ; LaLonde‐Paul, Denise F. ; Perret, Jennifer L. ; Steele, Andrea ; McConkey, Marina ; Lane, William G. ; Kopp, Rosalind J. ; Stone, Hannah K. ; Miller, Meredith ; Jones‐Bitton, Andria</creator><creatorcontrib>Hayes, Galina M. ; LaLonde‐Paul, Denise F. ; Perret, Jennifer L. ; Steele, Andrea ; McConkey, Marina ; Lane, William G. ; Kopp, Rosalind J. ; Stone, Hannah K. ; Miller, Meredith ; Jones‐Bitton, Andria</creatorcontrib><description>Objectives
To investigate veterinary technician burnout and associations with frequency of self‐reported medical error, resilience, and depression and job‐related risk factors.
Design
Cross‐sectional observational study using an anonymous survey conducted between November 2017 and June 2018.
Setting
Four referral teaching hospitals in the United States and Canada.
Subjects
A total of 344 veterinary technicians were invited to participate. Response rate was 95%. Overall 256 surveys were ultimately analyzed.
Interventions
Burnout, depression, and resilience were measured using validated instruments. Respondents reported perceptions of workload, working environment, and medical error frequency. Associations between burnout and factors related to physical work environment, workload and schedule, compensation package, interpersonal relationships, intellectual enrichment, and exposure to ethical conflicts were analyzed.
Measurements and Main Results
Burnout, characterized by high emotional exhaustion, depersonalization, and low sense of personal accomplishment was common, and was positively associated with perceived medical errors, desire to change career, and depression. Burnout levels on all 3 burnout subscales were higher in this population than previously reported for a contemporaneous group of trauma nurses working with human patients (P < 0.05). Burnout was negatively associated with resilience. Respondents’ feelings of fear or anxiety around supervisor communications, perception that patient load was too high to allow for excellent patient care, and perceived lack of available assistance during sudden workload increases were all associated with burnout.
Conclusions
Burnout in veterinary technicians is common and is associated with numerous undesirable outcomes. Work‐related interventions to reduce burnout should focus on improving supervisor relationships and maintaining an appropriate patient:caregiver ratio.</description><identifier>ISSN: 1479-3261</identifier><identifier>EISSN: 1476-4431</identifier><identifier>DOI: 10.1111/vec.12916</identifier><identifier>PMID: 31840933</identifier><language>eng</language><publisher>United States: John Wiley and Sons Inc</publisher><subject>Adult ; animal technicians ; Animal Technicians - psychology ; anxiety ; Burnout, Psychological - psychology ; Canada ; Cross-Sectional Studies ; depression ; emotional exhaustion ; ethics ; fearfulness ; Female ; hospitals ; Hospitals, Teaching ; Humans ; interpersonal relationships ; Male ; medical errors ; nurses ; observational studies ; Original Studies ; Original Study ; patient care ; patients ; resilience ; Risk Factors ; staff turnover ; surveys ; Surveys and Questionnaires ; United States ; working conditions ; Workplace</subject><ispartof>Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000), 2020-01, Vol.30 (1), p.18-27</ispartof><rights>2019 The Authors. published by Wiley Periodicals, Inc. on behalf of Veterinary Emergency and Critical Care Society</rights><rights>2019 The Authors. Journal of Veterinary Emergency and Critical Care published by Wiley Periodicals, Inc. on behalf of Veterinary Emergency and Critical Care Society.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c4486-f6e822418f7def81b253fbd30fd7e53e17638cf0798f393df4fcd5604e1b5313</citedby><cites>FETCH-LOGICAL-c4486-f6e822418f7def81b253fbd30fd7e53e17638cf0798f393df4fcd5604e1b5313</cites><orcidid>0000-0001-5653-0471 ; 0000-0002-1365-3284</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2Fvec.12916$$EPDF$$P50$$Gwiley$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2Fvec.12916$$EHTML$$P50$$Gwiley$$Hfree_for_read</linktohtml><link.rule.ids>230,314,776,780,881,1411,27901,27902,45550,45551</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/31840933$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Hayes, Galina M.</creatorcontrib><creatorcontrib>LaLonde‐Paul, Denise F.</creatorcontrib><creatorcontrib>Perret, Jennifer L.</creatorcontrib><creatorcontrib>Steele, Andrea</creatorcontrib><creatorcontrib>McConkey, Marina</creatorcontrib><creatorcontrib>Lane, William G.</creatorcontrib><creatorcontrib>Kopp, Rosalind J.</creatorcontrib><creatorcontrib>Stone, Hannah K.</creatorcontrib><creatorcontrib>Miller, Meredith</creatorcontrib><creatorcontrib>Jones‐Bitton, Andria</creatorcontrib><title>Investigation of burnout syndrome and job‐related risk factors in veterinary technicians in specialty teaching hospitals: a multicenter cross‐sectional study</title><title>Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000)</title><addtitle>J Vet Emerg Crit Care (San Antonio)</addtitle><description>Objectives
To investigate veterinary technician burnout and associations with frequency of self‐reported medical error, resilience, and depression and job‐related risk factors.
Design
Cross‐sectional observational study using an anonymous survey conducted between November 2017 and June 2018.
Setting
Four referral teaching hospitals in the United States and Canada.
Subjects
A total of 344 veterinary technicians were invited to participate. Response rate was 95%. Overall 256 surveys were ultimately analyzed.
Interventions
Burnout, depression, and resilience were measured using validated instruments. Respondents reported perceptions of workload, working environment, and medical error frequency. Associations between burnout and factors related to physical work environment, workload and schedule, compensation package, interpersonal relationships, intellectual enrichment, and exposure to ethical conflicts were analyzed.
Measurements and Main Results
Burnout, characterized by high emotional exhaustion, depersonalization, and low sense of personal accomplishment was common, and was positively associated with perceived medical errors, desire to change career, and depression. Burnout levels on all 3 burnout subscales were higher in this population than previously reported for a contemporaneous group of trauma nurses working with human patients (P < 0.05). Burnout was negatively associated with resilience. Respondents’ feelings of fear or anxiety around supervisor communications, perception that patient load was too high to allow for excellent patient care, and perceived lack of available assistance during sudden workload increases were all associated with burnout.
Conclusions
Burnout in veterinary technicians is common and is associated with numerous undesirable outcomes. Work‐related interventions to reduce burnout should focus on improving supervisor relationships and maintaining an appropriate patient:caregiver ratio.</description><subject>Adult</subject><subject>animal technicians</subject><subject>Animal Technicians - psychology</subject><subject>anxiety</subject><subject>Burnout, Psychological - psychology</subject><subject>Canada</subject><subject>Cross-Sectional Studies</subject><subject>depression</subject><subject>emotional exhaustion</subject><subject>ethics</subject><subject>fearfulness</subject><subject>Female</subject><subject>hospitals</subject><subject>Hospitals, Teaching</subject><subject>Humans</subject><subject>interpersonal relationships</subject><subject>Male</subject><subject>medical errors</subject><subject>nurses</subject><subject>observational studies</subject><subject>Original Studies</subject><subject>Original Study</subject><subject>patient care</subject><subject>patients</subject><subject>resilience</subject><subject>Risk Factors</subject><subject>staff turnover</subject><subject>surveys</subject><subject>Surveys and Questionnaires</subject><subject>United States</subject><subject>working conditions</subject><subject>Workplace</subject><issn>1479-3261</issn><issn>1476-4431</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2020</creationdate><recordtype>article</recordtype><sourceid>24P</sourceid><sourceid>EIF</sourceid><recordid>eNqFkU1uFDEQhVsIREJgwQWQl2TRif-63c0CCY0CRIqUTcTWctvlGYdue7Ddg2aXI3AFrsZJ8MyECBYR3thSffX8ql5VvSb4jJRzvgF9RmhP2ifVMeGirTln5On-3deMtuSoepHSLcak7xv6vDpipOO4Z-y4-nnpN5CyW6rsgkfBomGOPswZpa03MUyAlDfoNgy_7n5EGFUGg6JLX5FVOoeYkPNoAxmi8ypuUQa98k475feVtIbyHvOuoPTK-SVahbR2WY3pHVJomsfsNPjSj3QMKZVfEuidFzWilGezfVk9s4WGV_f3SXXz8eJm8bm-uv50ufhwVWvOu7a2LXSUctJZYcB2ZKANs4Nh2BoBDQMiWtZpi0XfWdYzY7nVpmkxBzI0jLCT6v1Bdj0PE5idp6hGuY5uKnPJoJz8t-LdSi7DRgqMmWhFEXh7LxDDt7nsVE4uaRhH5SHMSVKOcUPbpvj4L8qoYIKXhoKeHtD9diLYB0cEy134soQv9-EX9s3fIzyQf9IuwPkB-O5G2D6uJL9cLA6SvwFHlcDA</recordid><startdate>202001</startdate><enddate>202001</enddate><creator>Hayes, Galina M.</creator><creator>LaLonde‐Paul, Denise F.</creator><creator>Perret, Jennifer L.</creator><creator>Steele, Andrea</creator><creator>McConkey, Marina</creator><creator>Lane, William G.</creator><creator>Kopp, Rosalind J.</creator><creator>Stone, Hannah K.</creator><creator>Miller, Meredith</creator><creator>Jones‐Bitton, Andria</creator><general>John Wiley and Sons Inc</general><scope>24P</scope><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7X8</scope><scope>7S9</scope><scope>L.6</scope><scope>5PM</scope><orcidid>https://orcid.org/0000-0001-5653-0471</orcidid><orcidid>https://orcid.org/0000-0002-1365-3284</orcidid></search><sort><creationdate>202001</creationdate><title>Investigation of burnout syndrome and job‐related risk factors in veterinary technicians in specialty teaching hospitals: a multicenter cross‐sectional study</title><author>Hayes, Galina M. ; LaLonde‐Paul, Denise F. ; Perret, Jennifer L. ; Steele, Andrea ; McConkey, Marina ; Lane, William G. ; Kopp, Rosalind J. ; Stone, Hannah K. ; Miller, Meredith ; Jones‐Bitton, Andria</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c4486-f6e822418f7def81b253fbd30fd7e53e17638cf0798f393df4fcd5604e1b5313</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2020</creationdate><topic>Adult</topic><topic>animal technicians</topic><topic>Animal Technicians - psychology</topic><topic>anxiety</topic><topic>Burnout, Psychological - psychology</topic><topic>Canada</topic><topic>Cross-Sectional Studies</topic><topic>depression</topic><topic>emotional exhaustion</topic><topic>ethics</topic><topic>fearfulness</topic><topic>Female</topic><topic>hospitals</topic><topic>Hospitals, Teaching</topic><topic>Humans</topic><topic>interpersonal relationships</topic><topic>Male</topic><topic>medical errors</topic><topic>nurses</topic><topic>observational studies</topic><topic>Original Studies</topic><topic>Original Study</topic><topic>patient care</topic><topic>patients</topic><topic>resilience</topic><topic>Risk Factors</topic><topic>staff turnover</topic><topic>surveys</topic><topic>Surveys and Questionnaires</topic><topic>United States</topic><topic>working conditions</topic><topic>Workplace</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Hayes, Galina M.</creatorcontrib><creatorcontrib>LaLonde‐Paul, Denise F.</creatorcontrib><creatorcontrib>Perret, Jennifer L.</creatorcontrib><creatorcontrib>Steele, Andrea</creatorcontrib><creatorcontrib>McConkey, Marina</creatorcontrib><creatorcontrib>Lane, William G.</creatorcontrib><creatorcontrib>Kopp, Rosalind J.</creatorcontrib><creatorcontrib>Stone, Hannah K.</creatorcontrib><creatorcontrib>Miller, Meredith</creatorcontrib><creatorcontrib>Jones‐Bitton, Andria</creatorcontrib><collection>Wiley Online Library Open Access</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>MEDLINE - Academic</collection><collection>AGRICOLA</collection><collection>AGRICOLA - Academic</collection><collection>PubMed Central (Full Participant titles)</collection><jtitle>Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Hayes, Galina M.</au><au>LaLonde‐Paul, Denise F.</au><au>Perret, Jennifer L.</au><au>Steele, Andrea</au><au>McConkey, Marina</au><au>Lane, William G.</au><au>Kopp, Rosalind J.</au><au>Stone, Hannah K.</au><au>Miller, Meredith</au><au>Jones‐Bitton, Andria</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Investigation of burnout syndrome and job‐related risk factors in veterinary technicians in specialty teaching hospitals: a multicenter cross‐sectional study</atitle><jtitle>Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000)</jtitle><addtitle>J Vet Emerg Crit Care (San Antonio)</addtitle><date>2020-01</date><risdate>2020</risdate><volume>30</volume><issue>1</issue><spage>18</spage><epage>27</epage><pages>18-27</pages><issn>1479-3261</issn><eissn>1476-4431</eissn><abstract>Objectives
To investigate veterinary technician burnout and associations with frequency of self‐reported medical error, resilience, and depression and job‐related risk factors.
Design
Cross‐sectional observational study using an anonymous survey conducted between November 2017 and June 2018.
Setting
Four referral teaching hospitals in the United States and Canada.
Subjects
A total of 344 veterinary technicians were invited to participate. Response rate was 95%. Overall 256 surveys were ultimately analyzed.
Interventions
Burnout, depression, and resilience were measured using validated instruments. Respondents reported perceptions of workload, working environment, and medical error frequency. Associations between burnout and factors related to physical work environment, workload and schedule, compensation package, interpersonal relationships, intellectual enrichment, and exposure to ethical conflicts were analyzed.
Measurements and Main Results
Burnout, characterized by high emotional exhaustion, depersonalization, and low sense of personal accomplishment was common, and was positively associated with perceived medical errors, desire to change career, and depression. Burnout levels on all 3 burnout subscales were higher in this population than previously reported for a contemporaneous group of trauma nurses working with human patients (P < 0.05). Burnout was negatively associated with resilience. Respondents’ feelings of fear or anxiety around supervisor communications, perception that patient load was too high to allow for excellent patient care, and perceived lack of available assistance during sudden workload increases were all associated with burnout.
Conclusions
Burnout in veterinary technicians is common and is associated with numerous undesirable outcomes. Work‐related interventions to reduce burnout should focus on improving supervisor relationships and maintaining an appropriate patient:caregiver ratio.</abstract><cop>United States</cop><pub>John Wiley and Sons Inc</pub><pmid>31840933</pmid><doi>10.1111/vec.12916</doi><tpages>10</tpages><orcidid>https://orcid.org/0000-0001-5653-0471</orcidid><orcidid>https://orcid.org/0000-0002-1365-3284</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1479-3261 |
| ispartof | Journal of veterinary emergency and critical care (San Antonio, Tex. : 2000), 2020-01, Vol.30 (1), p.18-27 |
| issn | 1479-3261 1476-4431 |
| language | eng |
| recordid | cdi_pubmedcentral_primary_oai_pubmedcentral_nih_gov_7003767 |
| source | MEDLINE; Wiley Online Library Journals Frontfile Complete |
| subjects | Adult animal technicians Animal Technicians - psychology anxiety Burnout, Psychological - psychology Canada Cross-Sectional Studies depression emotional exhaustion ethics fearfulness Female hospitals Hospitals, Teaching Humans interpersonal relationships Male medical errors nurses observational studies Original Studies Original Study patient care patients resilience Risk Factors staff turnover surveys Surveys and Questionnaires United States working conditions Workplace |
| title | Investigation of burnout syndrome and job‐related risk factors in veterinary technicians in specialty teaching hospitals: a multicenter cross‐sectional study |
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