Use of focus groups in a library's strategic planning process

The use of focus groups to determine patron satisfaction with library resources and services is extensive and well established. This article demonstrates how focus groups can also be used to help shape the future direction of a library as part of the strategic planning process. By responding to ques...

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Veröffentlicht in:	Journal of the Medical Library Association 2002-01, Vol.90 (1), p.86-92
Hauptverfasser:	Higa-Moore, Mori Lou, Bunnett, Brian, Mayo, Helen G, Olney, Cynthia A
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumer Behavior Decision Making, Organizational Evaluation Focus Groups Humans Libraries, Medical Library management Library Services - standards Library Services - trends Medical libraries Models, Organizational Needs Assessment Organizational Objectives Planning Techniques Program Evaluation Strategic planning Surveys and Questionnaires Texas Texas University at Dallas United States University libraries User satisfaction
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