Rates, Delays, and Completeness of General Practitioners' Responses to a Postal Versus Web-Based Survey: A Randomized Trial
Web-based surveys have become a new and popular method for collecting data, but only a few studies have directly compared postal and Web-based surveys among physicians, and none to our knowledge among general practitioners (GPs). Our aim is to compare two modes of survey delivery (postal and Web-bas...
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description | Web-based surveys have become a new and popular method for collecting data, but only a few studies have directly compared postal and Web-based surveys among physicians, and none to our knowledge among general practitioners (GPs).
Our aim is to compare two modes of survey delivery (postal and Web-based) in terms of participation rates, response times, and completeness of questionnaires in a study assessing GPs' preventive practices.
This randomized study was conducted in Western Switzerland (Geneva and Vaud) and in France (Alsace and Pays de la Loire) in 2015. A random selection of community-based GPs (1000 GPs in Switzerland and 2400 GPs in France) were randomly allocated to receive a questionnaire about preventive care activities either by post (n=700 in Switzerland, n=400 in France) or by email (n=300 in Switzerland, n=2000 in France). Reminder messages were sent once in the postal group and twice in the Web-based group. Any GPs practicing only complementary and alternative medicine were excluded from the study.
Among the 3400 contacted GPs, 764 (22.47%, 95% CI 21.07%-23.87%) returned the questionnaire. Compared to the postal group, the participation rate in the Web-based group was more than four times lower (246/2300, 10.70% vs 518/1100, 47.09%, P |
doi_str_mv | 10.2196/jmir.6308 |
format | Article |
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Our aim is to compare two modes of survey delivery (postal and Web-based) in terms of participation rates, response times, and completeness of questionnaires in a study assessing GPs' preventive practices.
This randomized study was conducted in Western Switzerland (Geneva and Vaud) and in France (Alsace and Pays de la Loire) in 2015. A random selection of community-based GPs (1000 GPs in Switzerland and 2400 GPs in France) were randomly allocated to receive a questionnaire about preventive care activities either by post (n=700 in Switzerland, n=400 in France) or by email (n=300 in Switzerland, n=2000 in France). Reminder messages were sent once in the postal group and twice in the Web-based group. Any GPs practicing only complementary and alternative medicine were excluded from the study.
Among the 3400 contacted GPs, 764 (22.47%, 95% CI 21.07%-23.87%) returned the questionnaire. Compared to the postal group, the participation rate in the Web-based group was more than four times lower (246/2300, 10.70% vs 518/1100, 47.09%, P<.001), but median response time was much shorter (1 day vs 1-3 weeks, P<.001) and the number of GPs having fully completed the questionnaire was almost twice as high (157/246, 63.8% vs 179/518, 34.6%, P<.001).
Web-based surveys offer many advantages such as reduced response time, higher completeness of data, and large cost savings, but our findings suggest that postal surveys can be still considered for GP research. The use of mixed-mode approaches is probably a good strategy to increase GPs' participation in surveys while reducing costs.</description><identifier>ISSN: 1438-8871</identifier><identifier>ISSN: 1439-4456</identifier><identifier>EISSN: 1438-8871</identifier><identifier>DOI: 10.2196/jmir.6308</identifier><identifier>PMID: 28330830</identifier><language>eng</language><publisher>Canada: Gunther Eysenbach MD MPH, Associate Professor</publisher><subject>Adult ; Adult Age Factors Aged Attitude of Health Personnel Female General Practitioners / psychology Humans Internet Male Middle Aged Postal Service Sex Factors Surveys and Questionnaires ; Age Factors ; Aged ; Alternative medicine ; Attitude of Health Personnel ; Clinical trials ; Consent ; Cost control ; Data collection ; Data entry ; Design ; Email ; Family physicians ; Female ; General Practitioners - psychology ; Generalized linear models ; Human health and pathology ; Humans ; Internet ; Internet access ; Life Sciences ; Male ; Middle Aged ; Original Paper ; Participation ; Physicians ; Polls & surveys ; Postal Service ; Preventive medicine ; Primary care ; Questionnaires ; Reaction time ; Research ethics ; Response rates ; Savings ; Sex Factors ; Sociodemographics ; Surveys and Questionnaires</subject><ispartof>Journal of medical Internet research, 2017-03, Vol.19 (3), p.e83-e83</ispartof><rights>Paul Sebo, Hubert Maisonneuve, Bernard Cerutti, Jean Pascal Fournier, Nicolas Senn, Dagmar M Haller. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 22.03.2017.</rights><rights>Copyright Gunther Eysenbach MD MPH, Associate Professor Mar 2017</rights><rights>2017. This work is licensed under http://creativecommons.org/licenses/by/2.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><rights>Distributed under a Creative Commons Attribution 4.0 International License</rights><rights>Paul Sebo, Hubert Maisonneuve, Bernard Cerutti, Jean Pascal Fournier, Nicolas Senn, Dagmar M Haller. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 22.03.2017. 2017</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c465t-8aa70820ade48260bfae5a61105f926197d37182fcfa755b2829045cd8a023a3</citedby><cites>FETCH-LOGICAL-c465t-8aa70820ade48260bfae5a61105f926197d37182fcfa755b2829045cd8a023a3</cites><orcidid>0000-0001-7616-0017 ; 0000-0002-5276-1122 ; 0000-0003-1781-3318 ; 0000-0002-9986-3249 ; 0000-0002-9971-0672 ; 0000-0002-7929-3373</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>230,314,723,776,780,860,881,12827,27903,27904,30978</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/28330830$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink><backlink>$$Uhttps://hal.science/hal-03525819$$DView record in HAL$$Hfree_for_read</backlink></links><search><creatorcontrib>Sebo, Paul</creatorcontrib><creatorcontrib>Maisonneuve, Hubert</creatorcontrib><creatorcontrib>Cerutti, Bernard</creatorcontrib><creatorcontrib>Fournier, Jean Pascal</creatorcontrib><creatorcontrib>Senn, Nicolas</creatorcontrib><creatorcontrib>Haller, Dagmar M</creatorcontrib><title>Rates, Delays, and Completeness of General Practitioners' Responses to a Postal Versus Web-Based Survey: A Randomized Trial</title><title>Journal of medical Internet research</title><addtitle>J Med Internet Res</addtitle><description>Web-based surveys have become a new and popular method for collecting data, but only a few studies have directly compared postal and Web-based surveys among physicians, and none to our knowledge among general practitioners (GPs).
Our aim is to compare two modes of survey delivery (postal and Web-based) in terms of participation rates, response times, and completeness of questionnaires in a study assessing GPs' preventive practices.
This randomized study was conducted in Western Switzerland (Geneva and Vaud) and in France (Alsace and Pays de la Loire) in 2015. A random selection of community-based GPs (1000 GPs in Switzerland and 2400 GPs in France) were randomly allocated to receive a questionnaire about preventive care activities either by post (n=700 in Switzerland, n=400 in France) or by email (n=300 in Switzerland, n=2000 in France). Reminder messages were sent once in the postal group and twice in the Web-based group. Any GPs practicing only complementary and alternative medicine were excluded from the study.
Among the 3400 contacted GPs, 764 (22.47%, 95% CI 21.07%-23.87%) returned the questionnaire. Compared to the postal group, the participation rate in the Web-based group was more than four times lower (246/2300, 10.70% vs 518/1100, 47.09%, P<.001), but median response time was much shorter (1 day vs 1-3 weeks, P<.001) and the number of GPs having fully completed the questionnaire was almost twice as high (157/246, 63.8% vs 179/518, 34.6%, P<.001).
Web-based surveys offer many advantages such as reduced response time, higher completeness of data, and large cost savings, but our findings suggest that postal surveys can be still considered for GP research. The use of mixed-mode approaches is probably a good strategy to increase GPs' participation in surveys while reducing costs.</description><subject>Adult</subject><subject>Adult Age Factors Aged Attitude of Health Personnel Female General Practitioners / psychology Humans Internet Male Middle Aged Postal Service Sex Factors Surveys and Questionnaires</subject><subject>Age Factors</subject><subject>Aged</subject><subject>Alternative medicine</subject><subject>Attitude of Health Personnel</subject><subject>Clinical trials</subject><subject>Consent</subject><subject>Cost control</subject><subject>Data collection</subject><subject>Data entry</subject><subject>Design</subject><subject>Email</subject><subject>Family physicians</subject><subject>Female</subject><subject>General Practitioners - psychology</subject><subject>Generalized linear models</subject><subject>Human health and pathology</subject><subject>Humans</subject><subject>Internet</subject><subject>Internet access</subject><subject>Life Sciences</subject><subject>Male</subject><subject>Middle Aged</subject><subject>Original Paper</subject><subject>Participation</subject><subject>Physicians</subject><subject>Polls & surveys</subject><subject>Postal Service</subject><subject>Preventive medicine</subject><subject>Primary care</subject><subject>Questionnaires</subject><subject>Reaction time</subject><subject>Research ethics</subject><subject>Response rates</subject><subject>Savings</subject><subject>Sex Factors</subject><subject>Sociodemographics</subject><subject>Surveys and 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Delays, and Completeness of General Practitioners' Responses to a Postal Versus Web-Based Survey: A Randomized Trial</title><author>Sebo, Paul ; Maisonneuve, Hubert ; Cerutti, Bernard ; Fournier, Jean Pascal ; Senn, Nicolas ; Haller, Dagmar M</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c465t-8aa70820ade48260bfae5a61105f926197d37182fcfa755b2829045cd8a023a3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2017</creationdate><topic>Adult</topic><topic>Adult Age Factors Aged Attitude of Health Personnel Female General Practitioners / psychology Humans Internet Male Middle Aged Postal Service Sex Factors Surveys and Questionnaires</topic><topic>Age Factors</topic><topic>Aged</topic><topic>Alternative medicine</topic><topic>Attitude of Health Personnel</topic><topic>Clinical trials</topic><topic>Consent</topic><topic>Cost control</topic><topic>Data collection</topic><topic>Data 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Hubert</creatorcontrib><creatorcontrib>Cerutti, Bernard</creatorcontrib><creatorcontrib>Fournier, Jean Pascal</creatorcontrib><creatorcontrib>Senn, Nicolas</creatorcontrib><creatorcontrib>Haller, Dagmar M</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>Library & Information Sciences Abstracts (LISA)</collection><collection>Library & Information Science Abstracts (LISA)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Nursing & Allied Health Premium</collection><collection>ProQuest Central (Corporate)</collection><collection>Nursing & Allied Health Database</collection><collection>Health & Medical Collection</collection><collection>ProQuest Central (purchase 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Internet research</jtitle><addtitle>J Med Internet Res</addtitle><date>2017-03-22</date><risdate>2017</risdate><volume>19</volume><issue>3</issue><spage>e83</spage><epage>e83</epage><pages>e83-e83</pages><issn>1438-8871</issn><issn>1439-4456</issn><eissn>1438-8871</eissn><abstract>Web-based surveys have become a new and popular method for collecting data, but only a few studies have directly compared postal and Web-based surveys among physicians, and none to our knowledge among general practitioners (GPs).
Our aim is to compare two modes of survey delivery (postal and Web-based) in terms of participation rates, response times, and completeness of questionnaires in a study assessing GPs' preventive practices.
This randomized study was conducted in Western Switzerland (Geneva and Vaud) and in France (Alsace and Pays de la Loire) in 2015. A random selection of community-based GPs (1000 GPs in Switzerland and 2400 GPs in France) were randomly allocated to receive a questionnaire about preventive care activities either by post (n=700 in Switzerland, n=400 in France) or by email (n=300 in Switzerland, n=2000 in France). Reminder messages were sent once in the postal group and twice in the Web-based group. Any GPs practicing only complementary and alternative medicine were excluded from the study.
Among the 3400 contacted GPs, 764 (22.47%, 95% CI 21.07%-23.87%) returned the questionnaire. Compared to the postal group, the participation rate in the Web-based group was more than four times lower (246/2300, 10.70% vs 518/1100, 47.09%, P<.001), but median response time was much shorter (1 day vs 1-3 weeks, P<.001) and the number of GPs having fully completed the questionnaire was almost twice as high (157/246, 63.8% vs 179/518, 34.6%, P<.001).
Web-based surveys offer many advantages such as reduced response time, higher completeness of data, and large cost savings, but our findings suggest that postal surveys can be still considered for GP research. The use of mixed-mode approaches is probably a good strategy to increase GPs' participation in surveys while reducing costs.</abstract><cop>Canada</cop><pub>Gunther Eysenbach MD MPH, Associate Professor</pub><pmid>28330830</pmid><doi>10.2196/jmir.6308</doi><orcidid>https://orcid.org/0000-0001-7616-0017</orcidid><orcidid>https://orcid.org/0000-0002-5276-1122</orcidid><orcidid>https://orcid.org/0000-0003-1781-3318</orcidid><orcidid>https://orcid.org/0000-0002-9986-3249</orcidid><orcidid>https://orcid.org/0000-0002-9971-0672</orcidid><orcidid>https://orcid.org/0000-0002-7929-3373</orcidid><oa>free_for_read</oa></addata></record> |
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subjects | Adult Adult Age Factors Aged Attitude of Health Personnel Female General Practitioners / psychology Humans Internet Male Middle Aged Postal Service Sex Factors Surveys and Questionnaires Age Factors Aged Alternative medicine Attitude of Health Personnel Clinical trials Consent Cost control Data collection Data entry Design Family physicians Female General Practitioners - psychology Generalized linear models Human health and pathology Humans Internet Internet access Life Sciences Male Middle Aged Original Paper Participation Physicians Polls & surveys Postal Service Preventive medicine Primary care Questionnaires Reaction time Research ethics Response rates Savings Sex Factors Sociodemographics Surveys and Questionnaires |
title | Rates, Delays, and Completeness of General Practitioners' Responses to a Postal Versus Web-Based Survey: A Randomized Trial |
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