NHS Direct versus general practice based triage for same day appointments in primary care: cluster randomised controlled trial

Abstract Objective To assess the relative effects on consultation workload and costs of off-site triage by NHS Direct for patients requesting same day appointments compared with usual on-site nurse telephone triage in general practice. Design Cluster randomised controlled trial. Setting Three primar...

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Veröffentlicht in:	BMJ 2004-10, Vol.329 (7469), p.774-777
Hauptverfasser:	Richards, David A, Godfrey, Lesley, Tawfik, Jane, Ryan, Mike, Meakins, Joan, Dutton, Evelyn, Miles, Jeremy
Format:	Artikel
Sprache:	eng
Schlagworte:	Adolescent Adult Aged Appointments and Schedules Biological and medical sciences Child Child, Preschool Cluster Analysis Cost control Cost efficiency Costs and Cost Analysis England Experimentation Family Practice - economics Family Practice - statistics & numerical data Female Follow-Up Studies General aspects General practice Hotlines - economics Hotlines - statistics & numerical data Humans Infant Infant, Newborn Male Medical sciences Middle Aged Nurses Patient Acceptance of Health Care - statistics & numerical data Primary Care Primary health care State Medicine Statistical significance Telephones Triage Triage - methods Triage - statistics & numerical data Workload Workloads
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