Perceived service quality, perceived value, overall satisfaction and happiness of outlook for long‐term care institution residents

Objective To investigate the psychometric properties and relationships of perceived service quality, perceived value and overall satisfaction for residents with respect to their long‐term care institutions. Design The five‐point Likert scale questionnaire administered through facetoface interviews...

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Veröffentlicht in:	Health expectations : an international journal of public participation in health care and health policy 2014-06, Vol.17 (3), p.311-320
Hauptverfasser:	Lin, Jesun, Hsiao, Chih‐Tung, Glen, Robert, Pai, Jar‐Yuan, Zeng, Sin‐Huei
Format:	Artikel
Sprache:	eng
Schlagworte:	Accessibility Aged Aged, 80 and over Consumer Behavior Factor Analysis, Statistical Female Happiness Homes for the Aged - standards Humans Long term care long‐term care institution Male Middle Aged Nursing Homes - standards overall satisfaction perceived service quality perceived value Qualitative Research Quality of Health Care Quality of service Residential care Review SERVPERF model Surveys and Questionnaires Taiwan
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