The Effect of Response Scale, Administration Mode, and Format on Responses to the CAHPS Clinician and Group Survey

Objective To examine how different response scales, methods of survey administration, and survey format affect responses to the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician and Group (CG‐CAHPS) survey. Study Design A total of 6,500 patients from a university health cente...

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Veröffentlicht in:	Health services research 2014-08, Vol.49 (4), p.1387-1399
Hauptverfasser:	Drake, Keith M., Hargraves, J. Lee, Lloyd, Stephanie, Gallagher, Patricia M., Cleary, Paul D.
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic Medical Centers Adolescent Adult Aged Assessment Boston CAHPS Clinics Company systems management Consumer behavior Consumers Female Government regulation Group medical practice Health Health care industry Health Care Surveys - economics Health Care Surveys - methods Humans Information management Laws, regulations and rules Mail surveys Male Methods Middle Aged patient experience surveys Patient Satisfaction Patients Personal information Polls & surveys Postal Service Qualitative Research Studies survey methods Surveys and Questionnaires - standards Telephone surveys Young Adult
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