Consumers' Use of HCAHPS Ratings and Word-of-Mouth in Hospital Choice

Objective. To investigate the impact of the HCAHPS report of patient experiences and word‐of‐mouth narratives on consumers' hospital choice. Data Sources. Online consumer research panel of U.S. adults ages 18 and older. Study Design/Data Collection/Extraction Methods. In an experiment, 309 cons...

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Veröffentlicht in:	Health services research 2010-12, Vol.45 (6p1), p.1602-1613
Hauptverfasser:	Huppertz, John W., Carlson, Jay P.
Format:	Artikel
Sprache:	eng
Schlagworte:	Choice Behavior Company business management Consumer preferences Consumers Electronic mail systems Female Graphs HCAHPS Health care industry hospital choice Hospitals Humans Male Medical care Medical care quality Middle Aged Narratives Outcome and Process Assessment (Health Care) Patient Satisfaction Policy makers Quality management Quality of Care Surveys word-of-mouth communication
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