The Case for Unit-Based Teams: A Model for Front-line Engagement and Performance Improvement

Unit-based teams (UBTs)-defined as natural work groups of physicians, managers, and frontline staff who work collaboratively to solve problems, improve performance, and enhance quality-were established by the 2005 national agreement between Kaiser Permanente (KP) and the Coalition of KP Unions. They...

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Veröffentlicht in:Permanente journal 2010-01, Vol.14 (2), p.70-75
Hauptverfasser: Cohen, Paul M, Ptaskiewicz, Mark, Mipos, Debra
Format: Artikel
Sprache:eng
Online-Zugang:Volltext
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