Confidentiality in the waiting room: an observational study in general practice

Confidentiality in the waiting room: an observational study in general practice

An ethnographic study using overt non-participatory observation was used to investigate confidentiality breaches in 13 GP practice reception and/or waiting areas in Lincolnshire. Staff and patient behaviours were observed for 2 hours. Aspects of management systems and physical environment were also...

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Veröffentlicht in:British journal of general practice 2007-06, Vol.57 (539), p.490-493
Hauptverfasser: Scott, Kate, Dyas, Jane V, Middlemass, Jo B, Siriwardena, A Niroshan
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Sprache:eng
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Brief Reports
Confidentiality - standards
England
Family Practice - organization & administration
Family Practice - standards
Humans
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container_issue 539
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container_title British journal of general practice
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creator Scott, Kate
Dyas, Jane V
Middlemass, Jo B
Siriwardena, A Niroshan
description An ethnographic study using overt non-participatory observation was used to investigate confidentiality breaches in 13 GP practice reception and/or waiting areas in Lincolnshire. Staff and patient behaviours were observed for 2 hours. Aspects of management systems and physical environment were also thematically analysed. Forty-four instances occurred where patient-identifiable information was overheard. Of these instances, 22 were initiated by staff, 22 by patients, 33 face-to-face, and 10 from telephone conversations. Breaches included name and address, symptoms, conditions, or test results. Interaction between systems and physical environment in relation to 'attention focus', 'sound' and 'layout', increased the likelihood of breach of confidentiality. Further research on the patient perspective is recommended.
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subjects Brief Reports
Confidentiality - standards
England
Family Practice - organization & administration
Family Practice - standards
Humans
title Confidentiality in the waiting room: an observational study in general practice
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