Telehealth services in an outpatient nephrology clinic during the COVID-19 pandemic: a patient perspective
Purpose In response to the COVID-19 pandemic, new policy waivers permitted reimbursement of telehealth services in urban settings. The aim of this study was to assess patient satisfaction with telehealth services during the COVID-19 pandemic in an outpatient urban nephrology practice. Methods Patien...
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Veröffentlicht in: | International urology and nephrology 2023-12, Vol.55 (12), p.3269-3274 |
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description | Purpose
In response to the COVID-19 pandemic, new policy waivers permitted reimbursement of telehealth services in urban settings. The aim of this study was to assess patient satisfaction with telehealth services during the COVID-19 pandemic in an outpatient urban nephrology practice.
Methods
Patients who had virtual encounters were asked to complete an online survey regarding their experiences with telehealth services.
Results
Twenty-one percent of eligible patients completed the survey. Patients (83.6%) reported overall positive experiences with telehealth and want to see a hybrid healthcare model in the future (80.1%). Additionally, most patients found telehealth appointments convenient to make and telehealth encounters convenient to conduct. Ethnicity, age, gender, and insurance type did not have a statistically significant impact on satisfaction ratings. Technical issues were not encountered by 79.5% of patients and patients were willing to use the video feature. However, if they had technical issues, patient satisfaction ratings were negatively impacted.
Conclusion
Telehealth services are beneficial to patients with regards to convenience, decreased transportation costs and time, increased accessibility to healthcare, and decreased overall opportunity costs. However, challenges still remain with the deployment of telehealth and will be dependent on patients’ digital health literacy, access to broadband internet and devices, and legislation and/or regulations. Limitations of the study, including small sample size and surveying patients from a nephrology practice, may prevent it from being generalizable. Additional studies with a larger sample size and multiple specialties may be needed to generalize patients’ satisfaction with telehealth services. |
doi_str_mv | 10.1007/s11255-023-03627-9 |
format | Article |
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In response to the COVID-19 pandemic, new policy waivers permitted reimbursement of telehealth services in urban settings. The aim of this study was to assess patient satisfaction with telehealth services during the COVID-19 pandemic in an outpatient urban nephrology practice.
Methods
Patients who had virtual encounters were asked to complete an online survey regarding their experiences with telehealth services.
Results
Twenty-one percent of eligible patients completed the survey. Patients (83.6%) reported overall positive experiences with telehealth and want to see a hybrid healthcare model in the future (80.1%). Additionally, most patients found telehealth appointments convenient to make and telehealth encounters convenient to conduct. Ethnicity, age, gender, and insurance type did not have a statistically significant impact on satisfaction ratings. Technical issues were not encountered by 79.5% of patients and patients were willing to use the video feature. However, if they had technical issues, patient satisfaction ratings were negatively impacted.
Conclusion
Telehealth services are beneficial to patients with regards to convenience, decreased transportation costs and time, increased accessibility to healthcare, and decreased overall opportunity costs. However, challenges still remain with the deployment of telehealth and will be dependent on patients’ digital health literacy, access to broadband internet and devices, and legislation and/or regulations. Limitations of the study, including small sample size and surveying patients from a nephrology practice, may prevent it from being generalizable. Additional studies with a larger sample size and multiple specialties may be needed to generalize patients’ satisfaction with telehealth services.</description><identifier>ISSN: 1573-2584</identifier><identifier>ISSN: 0301-1623</identifier><identifier>EISSN: 1573-2584</identifier><identifier>DOI: 10.1007/s11255-023-03627-9</identifier><identifier>PMID: 37166551</identifier><language>eng</language><publisher>Dordrecht: Springer Netherlands</publisher><subject>COVID-19 ; Health care ; Medicine ; Medicine & Public Health ; Nephrology ; Nephrology - Original Paper ; Pandemics ; Patient satisfaction ; Statistical analysis ; Surveys ; Telemedicine ; Urology</subject><ispartof>International urology and nephrology, 2023-12, Vol.55 (12), p.3269-3274</ispartof><rights>The Author(s), under exclusive licence to Springer Nature B.V. 2023. Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law.</rights><rights>2023. The Author(s), under exclusive licence to Springer Nature B.V.</rights><rights>The Author(s), under exclusive licence to Springer Nature B.V. 2023, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c426t-3d4d67db028263134e409e6e8feea829aaf92512d96cd69122f06a623f51ac093</cites><orcidid>0000-0002-1618-1024</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s11255-023-03627-9$$EPDF$$P50$$Gspringer$$H</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s11255-023-03627-9$$EHTML$$P50$$Gspringer$$H</linktohtml><link.rule.ids>230,314,780,784,885,27924,27925,41488,42557,51319</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/37166551$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Vemu, Prasantha L.</creatorcontrib><creatorcontrib>Zurlo, Jessica</creatorcontrib><creatorcontrib>Lew, Susie Q.</creatorcontrib><title>Telehealth services in an outpatient nephrology clinic during the COVID-19 pandemic: a patient perspective</title><title>International urology and nephrology</title><addtitle>Int Urol Nephrol</addtitle><addtitle>Int Urol Nephrol</addtitle><description>Purpose
In response to the COVID-19 pandemic, new policy waivers permitted reimbursement of telehealth services in urban settings. The aim of this study was to assess patient satisfaction with telehealth services during the COVID-19 pandemic in an outpatient urban nephrology practice.
Methods
Patients who had virtual encounters were asked to complete an online survey regarding their experiences with telehealth services.
Results
Twenty-one percent of eligible patients completed the survey. Patients (83.6%) reported overall positive experiences with telehealth and want to see a hybrid healthcare model in the future (80.1%). Additionally, most patients found telehealth appointments convenient to make and telehealth encounters convenient to conduct. Ethnicity, age, gender, and insurance type did not have a statistically significant impact on satisfaction ratings. Technical issues were not encountered by 79.5% of patients and patients were willing to use the video feature. However, if they had technical issues, patient satisfaction ratings were negatively impacted.
Conclusion
Telehealth services are beneficial to patients with regards to convenience, decreased transportation costs and time, increased accessibility to healthcare, and decreased overall opportunity costs. However, challenges still remain with the deployment of telehealth and will be dependent on patients’ digital health literacy, access to broadband internet and devices, and legislation and/or regulations. Limitations of the study, including small sample size and surveying patients from a nephrology practice, may prevent it from being generalizable. Additional studies with a larger sample size and multiple specialties may be needed to generalize patients’ satisfaction with telehealth services.</description><subject>COVID-19</subject><subject>Health care</subject><subject>Medicine</subject><subject>Medicine & Public Health</subject><subject>Nephrology</subject><subject>Nephrology - Original Paper</subject><subject>Pandemics</subject><subject>Patient satisfaction</subject><subject>Statistical analysis</subject><subject>Surveys</subject><subject>Telemedicine</subject><subject>Urology</subject><issn>1573-2584</issn><issn>0301-1623</issn><issn>1573-2584</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2023</creationdate><recordtype>article</recordtype><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><recordid>eNp9kU1v1DAQhi1ERUvLH-CALHHhEhiPEyfmgtDyValSLy1Xy3UmG6-ydrCTlfrvybJtKRx6siU_83pmHsZeC3gvAOoPWQisqgJQFiAV1oV-xk5EVcsCq6Z8_uh-zF7mvAEA3QC8YMeyFkpVlThhmysaqCc7TD3PlHbeUeY-cBt4nKfRTp7CxAONfYpDXN9yN_jgHW_n5MOaTz3x1eXP8y-F0Hy0oaWtdx-55feVI6U8kpv8js7YUWeHTK_uzlN2_e3r1epHcXH5_Xz1-aJwJaqpkG3Zqrq9AWxQSSFLKkGToqYjsg1qazuNlcBWK9cqLRA7UFah7CphHWh5yj4dcsf5ZkutW9pIdjBj8lubbk203vz7Enxv1nFnBIhaaiiXhHd3CSn-milPZuuzo2GwgeKcDTbL4qHWDS7o2__QTZxTWOZbqAZrjSD2FB4ol2LOibqHbgSYvUtzcGkWl-aPS7Of483jOR5K7uUtgDwAedzLoPT37ydifwNP5qpw</recordid><startdate>20231201</startdate><enddate>20231201</enddate><creator>Vemu, Prasantha L.</creator><creator>Zurlo, Jessica</creator><creator>Lew, Susie Q.</creator><general>Springer Netherlands</general><general>Springer Nature B.V</general><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7QP</scope><scope>7X7</scope><scope>7XB</scope><scope>88E</scope><scope>8AO</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>K9.</scope><scope>M0S</scope><scope>M1P</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>7X8</scope><scope>5PM</scope><orcidid>https://orcid.org/0000-0002-1618-1024</orcidid></search><sort><creationdate>20231201</creationdate><title>Telehealth services in an outpatient nephrology clinic during the COVID-19 pandemic: a patient perspective</title><author>Vemu, Prasantha L. ; Zurlo, Jessica ; Lew, Susie Q.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c426t-3d4d67db028263134e409e6e8feea829aaf92512d96cd69122f06a623f51ac093</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2023</creationdate><topic>COVID-19</topic><topic>Health care</topic><topic>Medicine</topic><topic>Medicine & Public Health</topic><topic>Nephrology</topic><topic>Nephrology - Original Paper</topic><topic>Pandemics</topic><topic>Patient satisfaction</topic><topic>Statistical analysis</topic><topic>Surveys</topic><topic>Telemedicine</topic><topic>Urology</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Vemu, Prasantha L.</creatorcontrib><creatorcontrib>Zurlo, Jessica</creatorcontrib><creatorcontrib>Lew, Susie Q.</creatorcontrib><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>Calcium & Calcified Tissue Abstracts</collection><collection>Health & Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Medical Database (Alumni Edition)</collection><collection>ProQuest Pharma Collection</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central</collection><collection>ProQuest One Community College</collection><collection>Health Research Premium Collection</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Health & Medical Collection (Alumni Edition)</collection><collection>Medical Database</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>MEDLINE - Academic</collection><collection>PubMed Central (Full Participant titles)</collection><jtitle>International urology and nephrology</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Vemu, Prasantha L.</au><au>Zurlo, Jessica</au><au>Lew, Susie Q.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Telehealth services in an outpatient nephrology clinic during the COVID-19 pandemic: a patient perspective</atitle><jtitle>International urology and nephrology</jtitle><stitle>Int Urol Nephrol</stitle><addtitle>Int Urol Nephrol</addtitle><date>2023-12-01</date><risdate>2023</risdate><volume>55</volume><issue>12</issue><spage>3269</spage><epage>3274</epage><pages>3269-3274</pages><issn>1573-2584</issn><issn>0301-1623</issn><eissn>1573-2584</eissn><abstract>Purpose
In response to the COVID-19 pandemic, new policy waivers permitted reimbursement of telehealth services in urban settings. The aim of this study was to assess patient satisfaction with telehealth services during the COVID-19 pandemic in an outpatient urban nephrology practice.
Methods
Patients who had virtual encounters were asked to complete an online survey regarding their experiences with telehealth services.
Results
Twenty-one percent of eligible patients completed the survey. Patients (83.6%) reported overall positive experiences with telehealth and want to see a hybrid healthcare model in the future (80.1%). Additionally, most patients found telehealth appointments convenient to make and telehealth encounters convenient to conduct. Ethnicity, age, gender, and insurance type did not have a statistically significant impact on satisfaction ratings. Technical issues were not encountered by 79.5% of patients and patients were willing to use the video feature. However, if they had technical issues, patient satisfaction ratings were negatively impacted.
Conclusion
Telehealth services are beneficial to patients with regards to convenience, decreased transportation costs and time, increased accessibility to healthcare, and decreased overall opportunity costs. However, challenges still remain with the deployment of telehealth and will be dependent on patients’ digital health literacy, access to broadband internet and devices, and legislation and/or regulations. Limitations of the study, including small sample size and surveying patients from a nephrology practice, may prevent it from being generalizable. Additional studies with a larger sample size and multiple specialties may be needed to generalize patients’ satisfaction with telehealth services.</abstract><cop>Dordrecht</cop><pub>Springer Netherlands</pub><pmid>37166551</pmid><doi>10.1007/s11255-023-03627-9</doi><tpages>6</tpages><orcidid>https://orcid.org/0000-0002-1618-1024</orcidid><oa>free_for_read</oa></addata></record> |
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subjects | COVID-19 Health care Medicine Medicine & Public Health Nephrology Nephrology - Original Paper Pandemics Patient satisfaction Statistical analysis Surveys Telemedicine Urology |
title | Telehealth services in an outpatient nephrology clinic during the COVID-19 pandemic: a patient perspective |
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