Data Collection Automation and Total Quality Management: Case Studies in the Health-Service Industry

The limitations, immeasurable, and seemly unquantifiable aspects of the healthcare service industry, make it imperative that quality assurance programs include total quality management (TQM) and automatic identification and data capture (AIDC)-related technologies. Most of standards used in TQM and...

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Veröffentlicht in:	Health marketing quarterly 2008, Vol.25 (3), p.217-240
Hauptverfasser:	Smith, Alan D., Offodile, O. Felix
Format:	Artikel
Sprache:	eng
Schlagworte:	Accreditation Automatic Data Processing Automatic identification Barcodes Data collection Data Collection - methods electronic medication administration record (EMAR) Health administration Health care industry Health Services - standards Health Services Administration - standards Hospitals, Veterans - organization & administration Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Medical Errors - prevention & control Monitoring, Physiologic quality assurance Quality management Service industries service marketing Standardization Total quality Total Quality Management TQM United States
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