D1110 and D4910

Some patients will need more convincing. In their mind the problem isn't their gums, it's your fee. They think the practice is taking advantage of them. It's an emotional issue. The problem isn't that they don't understand what you're trying to say. It's that they...

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Veröffentlicht in:RDH 2011-04, p.58
Hauptverfasser: Glasscoe-Watterson, Dianne, Landers, Bill
Format: Artikel
Sprache:eng
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Zusammenfassung:Some patients will need more convincing. In their mind the problem isn't their gums, it's your fee. They think the practice is taking advantage of them. It's an emotional issue. The problem isn't that they don't understand what you're trying to say. It's that they don't believe it. The patient thinks that the practice is trying to cheat him because he's being charged more for the same procedure than his spouse was charged.
ISSN:0279-7720
1944-9542