Standards and Variation: Nonconforming Our Way to High Quality

Here's a true story about standards. A young, talented, and recognized artist and potter-- let's call her Chicky-- moved from London to the SoHo district of New York City and opened a pottery store to display and sell her creations. One day, an agitated customer entered the store to return a set of dishes purchased only a few days before. The customer demanded her money back because all the plates and cups weren't exactly the same.