Why Do Tech-Support Responses Often Seem Slow?; The number of computer support specialists in the U.S. has fallen by nearly 12% since 2001. No wonder many CIOs say their companies technical support teams are 40% smaller than they should be

CIOs from companies with at least 1,000 employees were closest to their ideal level of technical support, with 118 employees to every support specialist; the ideal ratio for these companies would be 82 to 1. Furthest from their ideal were CIOs from midsize firms with 250 to 499 employees; they avera...

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Veröffentlicht in:	CIO Insight 2007-08 (84)
1. Verfasser:	Chabrow, Eric
Format:	Artikel
Sprache:	eng
Schlagworte:	Employees
Online-Zugang:	Volltext
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