Customer service: don't let company policy detour your customers

Too often I find service technicians solely focused on getting the job done and not educating customers and offering options. It's not because they're trying to deliver bad service, most don't even realize they're doing it in the first place, but it is wrong on many levels:

Bibliographische Detailangaben

Veröffentlicht in:	Reeves Journal 2.0 2015-03, Vol.95 (3), p.14
1. Verfasser:	Buckley, Rob
Format:	Magazinearticle
Sprache:	eng
Schlagworte:	Airlines Business coaching Call centers Customer service Customer services Guidelines Personnel policies Plumbing Teams
Online-Zugang:	Volltext
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