How Bell Labs creates star performers

How can managers increase the productivity of professionals when most of their work goes on inside their heads? Robert Kelley and Janet Caplan believe that defining the difference between star performers and average workers is the answer. Many managers assume that top performers are just smarter. Bu...

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Veröffentlicht in:Harvard business review 1993-07, Vol.71 (4), p.128-128
Hauptverfasser: Kelley, R, Caplan, J
Format: Magazinearticle
Sprache:eng
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