UX Curve: A method for evaluating long-term user experience

[Display omitted] ► A ’UX Curve’ method is presented to evaluate long-term user experience. ► The method identifies loyal users who recommend their product to others. ► The method is useful for evaluating the quality of long-term user experience. ► The method provides user feedback that can be used...

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Veröffentlicht in:	Interacting with computers 2011-09, Vol.23 (5), p.473-483
Hauptverfasser:	Kujala, Sari, Roto, Virpi, Väänänen-Vainio-Mattila, Kaisa, Karapanos, Evangelos, Sinnelä, Arto
Format:	Artikel
Sprache:	eng
Schlagworte:	Cell phones Customer satisfaction Deterioration Interactive Long-term user experience Markets Methods Mobile phone Product development Recommendation Usability User experience evaluation User satisfaction Utilities
Online-Zugang:	Volltext
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