Technology mediation in service delivery: A new typology and an agenda for managers and academics

The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provisio...

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Veröffentlicht in:	Technovation 2012-02, Vol.32 (2), p.133-143
Hauptverfasser:	Schumann, Jan H., Wünderlich, Nancy V., Wangenheim, Florian
Format:	Artikel
Sprache:	eng
Schlagworte:	Documents Economics Encounters High technology Information and communication technologies Information technology Management Mediation New technology Remote services Research trends Self-services Service industry Services Studies Technological forecasting Technology assessment Technology mediation Utilities
Online-Zugang:	Volltext
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