Volunteering an Opinion: Organizational Voice and Volunteer Retention in Nonprofit Organizations
Nonprofit organizations often depend on volunteers, so volunteer retention is an important priority for these organizations. Yet volunteers may be on the periphery of communication, particularly when it comes to voicing feedback to others within the organization. The present study examines volunteer...
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| Veröffentlicht in: | Nonprofit and voluntary sector quarterly 2011-10, Vol.40 (5), p.813-828 |
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| container_title | Nonprofit and voluntary sector quarterly |
| container_volume | 40 |
| creator | Garner, Johny T. Garner, Lindsey T. |
| description | Nonprofit organizations often depend on volunteers, so volunteer retention is an important priority for these organizations. Yet volunteers may be on the periphery of communication, particularly when it comes to voicing feedback to others within the organization. The present study examines volunteers’ satisfaction, motivations, and the ways in which those volunteers respond to problems in the organization. Results indicate relationships between participants’ satisfaction and motivation and their responses to problems. Motivation, satisfaction, and responses to frustrating events all affect volunteer retention. The theoretical implications of these results regarding volunteer voice and retention are discussed as well as practical implications, which suggest that nonprofit organizations should be more intentional in terms of volunteer motivations, ensure that volunteers feel supported and have opportunities to connect with other people in their volunteer work, and encourage volunteers to express their ideas using considerate voice. |
| doi_str_mv | 10.1177/0899764010366181 |
| format | Article |
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| identifier | ISSN: 0899-7640 |
| ispartof | Nonprofit and voluntary sector quarterly, 2011-10, Vol.40 (5), p.813-828 |
| issn | 0899-7640 1552-7395 0899-7640 |
| language | eng |
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| source | Access via SAGE; HeinOnline Law Journal Library; Sociological Abstracts; Applied Social Sciences Index & Abstracts (ASSIA); Alma/SFX Local Collection |
| subjects | Attrition Communication Feedback Job satisfaction Motivation Nonprofit making organizations Nonprofit Organizations Organizations Priorities Retention Satisfaction Sociology Sociology of organizations and enterprises. Bureaucracy and administration Sociology of work and sociology of organizations Studies Voice Volunteers |
| title | Volunteering an Opinion: Organizational Voice and Volunteer Retention in Nonprofit Organizations |
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