Use of web technology in providing information services by south Indian technological universities as displayed on library websites

Purpose - This paper aims to discuss the present status of using new generation web technology, social media and Web 2.0 features among the technological university library websites in south India. It seeks to assess the library websites as a primary platform and one-stop portal for information services and to examine how much library websites are effective in providing web-based information services.Design methodology approach - The library websites of the technological universities in south India were evaluated on the basis of a relative weight checklist. The criteria for the checklist were drawn on the basis of availability of websites for library, resource discovery tools, access to scholarly content and Web 2.0 tools. The various issues and challenges in adapting new web technologies in the academic environment are discussed.Findings - Using the current web development technologies and deploying for mainstream web information services is not widespread as web information services are yet to take off widely in academic libraries. The majority of university libraries are found to be working in the conventional library settings and the diffusion rate of web information services is relatively low.Originality value - As this is an assessment of the existing online information infrastructure facilities of the engineering universities in south India, the awareness of web-based information services, their viability, and service values can be enhanced. More emphasis to improve upon the current learning, online educational facilities and benchmarking electronic information services for sustainability is highlighted.