Service-Level Agreements for Electronic Services
The potential of communication networks and middleware to enable the composition of services across organizational boundaries remains incompletely realized. In this paper, we argue that this is in part due to outsourcing risks and describe the possible contribution of Service-Level Agreements (SLAs)...
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| Veröffentlicht in: | IEEE transactions on software engineering 2010-03, Vol.36 (2), p.288-304 |
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| creator | Skene, J. Raimondi, F. Emmerich, W. |
| description | The potential of communication networks and middleware to enable the composition of services across organizational boundaries remains incompletely realized. In this paper, we argue that this is in part due to outsourcing risks and describe the possible contribution of Service-Level Agreements (SLAs) to mitigating these risks. For SLAs to be effective, it should be difficult to disregard their original provisions in the event of a dispute between the parties. Properties of understandability, precision, and monitorability ensure that the original intent of an SLA can be recovered and compared to trustworthy accounts of service behavior to resolve disputes fairly and without ambiguity. We describe the design and evaluation of a domain-specific language for SLAs that tend to exhibit these properties and discuss the impact of monitorability requirements on service-provision practices. |
| doi_str_mv | 10.1109/TSE.2009.55 |
| format | Article |
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We describe the design and evaluation of a domain-specific language for SLAs that tend to exhibit these properties and discuss the impact of monitorability requirements on service-provision practices.</description><subject>Agreements</subject><subject>Ambiguity</subject><subject>Architecture</subject><subject>Boundaries</subject><subject>Cloud computing</subject><subject>Communication networks</subject><subject>Computer science</subject><subject>Computer Society</subject><subject>Consumer electronics</subject><subject>contracts</subject><subject>Digital Object Identifier</subject><subject>Distributed computing</subject><subject>Domain specific languages</subject><subject>electronic services</subject><subject>Electronics</subject><subject>Engineering</subject><subject>Fines & penalties</subject><subject>Internet</subject><subject>Middleware</subject><subject>model-driven 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| subjects | Agreements Ambiguity Architecture Boundaries Cloud computing Communication networks Computer science Computer Society Consumer electronics contracts Digital Object Identifier Distributed computing Domain specific languages electronic services Electronics Engineering Fines & penalties Internet Middleware model-driven engineering Monitoring Outsourcing Risk Service level agreements Service oriented architecture Slang Software engineering Software services Studies Utility computing |
| title | Service-Level Agreements for Electronic Services |
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