Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?
Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an...
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| Veröffentlicht in: | Journal of applied psychology 2012-01, Vol.97 (1), p.1-15 |
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| container_title | Journal of applied psychology |
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| creator | Colquitt, Jason A. LePine, Jeffery A. Piccolo, Ronald F. Zapata, Cindy P. Rich, Bruce L. |
| description | Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an exchange relationship or as a variable that reflects levels of work-related uncertainty. Moreover, trust scholars distinguish between multiple forms of trust, including affect- and cognition-based trust, and it remains unclear which form is most relevant to justice effects. To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect- and cognition-based trust, with those trust forms predicting both exchange- and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation. |
| doi_str_mv | 10.1037/a0025208 |
| format | Article |
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To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect- and cognition-based trust, with those trust forms predicting both exchange- and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation.</description><identifier>ISSN: 0021-9010</identifier><identifier>EISSN: 1939-1854</identifier><identifier>DOI: 10.1037/a0025208</identifier><identifier>PMID: 21910516</identifier><identifier>CODEN: JAPGBP</identifier><language>eng</language><publisher>Washington, DC: American Psychological Association</publisher><subject>Adult ; Affect - physiology ; Biological and medical sciences ; Cognition ; Cognition & reasoning ; Cognition - physiology ; Correlation analysis ; Distributive Justice ; Driving ; Employee Performance Appraisal - utilization ; Exchange ; Female ; Fundamental and applied biological sciences. Psychology ; Hospitals ; Hospitals - manpower ; Human ; Human performance ; Humans ; Interpersonal Relations ; Job Performance ; Justice ; Longitudinal Studies ; Male ; Mediation ; Medical Personnel ; Models, Psychological ; Occupational psychology ; Organizational behavior ; Organizational Culture ; Organizational justice ; Psychology. Psychoanalysis. Psychiatry ; Psychology. Psychophysiology ; Social Exchange ; Social Justice - classification ; Social Justice - psychology ; Social Perception ; Studies ; Trust ; Trust (Social Behavior) ; Trust - psychology ; Uncertainty ; Work condition. Job performance. 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J</contributor><creatorcontrib>Colquitt, Jason A.</creatorcontrib><creatorcontrib>LePine, Jeffery A.</creatorcontrib><creatorcontrib>Piccolo, Ronald F.</creatorcontrib><creatorcontrib>Zapata, Cindy P.</creatorcontrib><creatorcontrib>Rich, Bruce L.</creatorcontrib><title>Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?</title><title>Journal of applied psychology</title><addtitle>J Appl Psychol</addtitle><description>Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an exchange relationship or as a variable that reflects levels of work-related uncertainty. Moreover, trust scholars distinguish between multiple forms of trust, including affect- and cognition-based trust, and it remains unclear which form is most relevant to justice effects. To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect- and cognition-based trust, with those trust forms predicting both exchange- and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation.</description><subject>Adult</subject><subject>Affect - physiology</subject><subject>Biological and medical sciences</subject><subject>Cognition</subject><subject>Cognition & reasoning</subject><subject>Cognition - physiology</subject><subject>Correlation analysis</subject><subject>Distributive Justice</subject><subject>Driving</subject><subject>Employee Performance Appraisal - utilization</subject><subject>Exchange</subject><subject>Female</subject><subject>Fundamental and applied biological sciences. Psychology</subject><subject>Hospitals</subject><subject>Hospitals - manpower</subject><subject>Human</subject><subject>Human performance</subject><subject>Humans</subject><subject>Interpersonal Relations</subject><subject>Job Performance</subject><subject>Justice</subject><subject>Longitudinal Studies</subject><subject>Male</subject><subject>Mediation</subject><subject>Medical Personnel</subject><subject>Models, Psychological</subject><subject>Occupational psychology</subject><subject>Organizational behavior</subject><subject>Organizational Culture</subject><subject>Organizational justice</subject><subject>Psychology. Psychoanalysis. Psychiatry</subject><subject>Psychology. Psychophysiology</subject><subject>Social Exchange</subject><subject>Social Justice - classification</subject><subject>Social Justice - psychology</subject><subject>Social Perception</subject><subject>Studies</subject><subject>Trust</subject><subject>Trust (Social Behavior)</subject><subject>Trust - psychology</subject><subject>Uncertainty</subject><subject>Work condition. Job performance. 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Psychology</topic><topic>Hospitals</topic><topic>Hospitals - manpower</topic><topic>Human</topic><topic>Human performance</topic><topic>Humans</topic><topic>Interpersonal Relations</topic><topic>Job Performance</topic><topic>Justice</topic><topic>Longitudinal Studies</topic><topic>Male</topic><topic>Mediation</topic><topic>Medical Personnel</topic><topic>Models, Psychological</topic><topic>Occupational psychology</topic><topic>Organizational behavior</topic><topic>Organizational Culture</topic><topic>Organizational justice</topic><topic>Psychology. Psychoanalysis. Psychiatry</topic><topic>Psychology. Psychophysiology</topic><topic>Social Exchange</topic><topic>Social Justice - classification</topic><topic>Social Justice - psychology</topic><topic>Social Perception</topic><topic>Studies</topic><topic>Trust</topic><topic>Trust (Social Behavior)</topic><topic>Trust - psychology</topic><topic>Uncertainty</topic><topic>Work condition. Job performance. Stress</topic><topic>Workplace - psychology</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Colquitt, Jason A.</creatorcontrib><creatorcontrib>LePine, Jeffery A.</creatorcontrib><creatorcontrib>Piccolo, Ronald F.</creatorcontrib><creatorcontrib>Zapata, Cindy P.</creatorcontrib><creatorcontrib>Rich, Bruce L.</creatorcontrib><collection>Pascal-Francis</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>APA PsycArticles®</collection><collection>ProQuest One Psychology</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>International Bibliography of the Social Sciences</collection><collection>International Bibliography of the Social Sciences</collection><collection>MEDLINE - Academic</collection><jtitle>Journal of applied psychology</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Colquitt, Jason A.</au><au>LePine, Jeffery A.</au><au>Piccolo, Ronald F.</au><au>Zapata, Cindy P.</au><au>Rich, Bruce L.</au><au>Kozlowski, Steve W. 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| subjects | Adult Affect - physiology Biological and medical sciences Cognition Cognition & reasoning Cognition - physiology Correlation analysis Distributive Justice Driving Employee Performance Appraisal - utilization Exchange Female Fundamental and applied biological sciences. Psychology Hospitals Hospitals - manpower Human Human performance Humans Interpersonal Relations Job Performance Justice Longitudinal Studies Male Mediation Medical Personnel Models, Psychological Occupational psychology Organizational behavior Organizational Culture Organizational justice Psychology. Psychoanalysis. Psychiatry Psychology. Psychophysiology Social Exchange Social Justice - classification Social Justice - psychology Social Perception Studies Trust Trust (Social Behavior) Trust - psychology Uncertainty Work condition. Job performance. Stress Workplace - psychology |
| title | Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer? |
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