Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations

BackgroundPatient satisfaction and experiences are important parts of healthcare quality, but patient expectations are seldom included in quality assessments. The objective of this study was to estimate the effects of different predictors of overall patient satisfaction with hospitals, including pat...

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Veröffentlicht in:	BMJ quality & safety 2012-01, Vol.21 (1), p.39-46
Hauptverfasser:	Bjertnaes, Oyvind A, Sjetne, Ingeborg Strømseng, Iversen, Hilde Hestad
Format:	Artikel
Sprache:	eng
Schlagworte:	Age Factors Customer satisfaction Data collection Female Health administration Health Care Surveys hospital Hospitals Hospitals - standards Humans Linear Models Male Patient Satisfaction patient-centred care Patients performance measures Polls & surveys quality indicator quality measurement questionnaire Questionnaires Regression analysis Response rates Sociodemographics Socioeconomic Factors statistics Studies Surveys and Questionnaires Variables
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