Development and validation of a questionnaire to assess satisfaction with hospital emergency care
ObjectiveTo develop and validate a questionnaire to determine satisfaction with the hospital emergency department.DesignCross-sectional study to validate a telephone questionnaire designed in Spanish by a panel of experts.SettingThe emergency department of Hospital Gregorio Marañón, a tertiary level...
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| Veröffentlicht in: | Emergency medicine journal : EMJ 2011-09, Vol.28 (9), p.770-774 |
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| container_title | Emergency medicine journal : EMJ |
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| creator | Granado de la Orden, Susana García, Ana Chacón Rodríguez Gijón, Lorena Flavia Rodríguez Rieiro, Cristina Sanchidrian de Blas, Concepción Rodríguez Pérez, Paz |
| description | ObjectiveTo develop and validate a questionnaire to determine satisfaction with the hospital emergency department.DesignCross-sectional study to validate a telephone questionnaire designed in Spanish by a panel of experts.SettingThe emergency department of Hospital Gregorio Marañón, a tertiary level hospital of the Spanish national health system.ParticipantsA sample of 651 emergency department patients completed the questionnaire.Main Outcome MeasuresThe psychometric properties of the questionnaire were evaluated; namely, construct, criterion validity, predictive validity and internal consistency.ResultsTwo dimensions—comfortable service and personalised service—were identified from the exploratory factor analysis, and these accounted for 63% of the variance. Both factors showed a positive correlation with the global assessment items ‘global satisfaction with the attention received in the emergency ward’ and ‘Would you recommend this emergency department?’ The predictive validity of the questionnaire was assessed by means of discriminant analysis, which showed that 66.7% of patients were correctly classified. Internal consistency measured by Cronbach's alpha resulted in a value greater than 0.80 for both dimensions.ConclusionsThis questionnaire fulfils the necessary psychometric properties to be considered a useful and reliable tool for measuring patient satisfaction with hospital emergency services. |
| doi_str_mv | 10.1136/emj.2009.084996 |
| format | Article |
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Both factors showed a positive correlation with the global assessment items ‘global satisfaction with the attention received in the emergency ward’ and ‘Would you recommend this emergency department?’ The predictive validity of the questionnaire was assessed by means of discriminant analysis, which showed that 66.7% of patients were correctly classified. Internal consistency measured by Cronbach's alpha resulted in a value greater than 0.80 for both dimensions.ConclusionsThis questionnaire fulfils the necessary psychometric properties to be considered a useful and reliable tool for measuring patient satisfaction with hospital emergency services.</description><identifier>ISSN: 1472-0205</identifier><identifier>EISSN: 1472-0213</identifier><identifier>DOI: 10.1136/emj.2009.084996</identifier><identifier>PMID: 20870663</identifier><language>eng</language><publisher>England: BMJ Publishing Group Ltd and the British Association for Accident & Emergency Medicine</publisher><subject>Cross-Sectional Studies ; Emergency medical care ; Emergency Service, Hospital - standards ; Emergency services ; Factor Analysis, Statistical ; Health Services Research - methods ; Humans ; Management ; medical emergencies ; Patient Satisfaction ; Preventive medicine ; Psychometrics ; quality assurance ; Quality of Health Care ; questionnaire ; reproducibility of results ; Spain ; Studies ; Surveys and Questionnaires - standards ; Telephone</subject><ispartof>Emergency medicine journal : EMJ, 2011-09, Vol.28 (9), p.770-774</ispartof><rights>2011, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions.</rights><rights>Copyright: 2011 (c) 2011, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-b429t-c5566512a0261180a5891b82146a5d39b79969b30c83c41dd7c60c0ce9f6e6f23</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttp://emj.bmj.com/content/28/9/770.full.pdf$$EPDF$$P50$$Gbmj$$H</linktopdf><linktohtml>$$Uhttp://emj.bmj.com/content/28/9/770.full$$EHTML$$P50$$Gbmj$$H</linktohtml><link.rule.ids>114,115,314,780,784,3196,23571,27924,27925,77600,77631</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/20870663$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Granado de la Orden, Susana</creatorcontrib><creatorcontrib>García, Ana Chacón</creatorcontrib><creatorcontrib>Rodríguez Gijón, Lorena Flavia</creatorcontrib><creatorcontrib>Rodríguez Rieiro, Cristina</creatorcontrib><creatorcontrib>Sanchidrian de Blas, Concepción</creatorcontrib><creatorcontrib>Rodríguez Pérez, Paz</creatorcontrib><title>Development and validation of a questionnaire to assess satisfaction with hospital emergency care</title><title>Emergency medicine journal : EMJ</title><addtitle>Emerg Med J</addtitle><description>ObjectiveTo develop and validate a questionnaire to determine satisfaction with the hospital emergency department.DesignCross-sectional study to validate a telephone questionnaire designed in Spanish by a panel of experts.SettingThe emergency department of Hospital Gregorio Marañón, a tertiary level hospital of the Spanish national health system.ParticipantsA sample of 651 emergency department patients completed the questionnaire.Main Outcome MeasuresThe psychometric properties of the questionnaire were evaluated; namely, construct, criterion validity, predictive validity and internal consistency.ResultsTwo dimensions—comfortable service and personalised service—were identified from the exploratory factor analysis, and these accounted for 63% of the variance. Both factors showed a positive correlation with the global assessment items ‘global satisfaction with the attention received in the emergency ward’ and ‘Would you recommend this emergency department?’ The predictive validity of the questionnaire was assessed by means of discriminant analysis, which showed that 66.7% of patients were correctly classified. Internal consistency measured by Cronbach's alpha resulted in a value greater than 0.80 for both dimensions.ConclusionsThis questionnaire fulfils the necessary psychometric properties to be considered a useful and reliable tool for measuring patient satisfaction with hospital emergency services.</description><subject>Cross-Sectional Studies</subject><subject>Emergency medical care</subject><subject>Emergency Service, Hospital - standards</subject><subject>Emergency services</subject><subject>Factor Analysis, Statistical</subject><subject>Health Services Research - methods</subject><subject>Humans</subject><subject>Management</subject><subject>medical emergencies</subject><subject>Patient Satisfaction</subject><subject>Preventive medicine</subject><subject>Psychometrics</subject><subject>quality assurance</subject><subject>Quality of Health Care</subject><subject>questionnaire</subject><subject>reproducibility of results</subject><subject>Spain</subject><subject>Studies</subject><subject>Surveys and Questionnaires - standards</subject><subject>Telephone</subject><issn>1472-0205</issn><issn>1472-0213</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2011</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><recordid>eNqFkctv3CAQh1HUKq_mnFuF1EOlSt4MYDAco-1TjfpQm1wRxuPGG9tswZs0_33ZON1DLzkB4mOG33yEnDJYMCbUGQ6rBQcwC9ClMWqPHLKy4gVwJp7t9iAPyFFKKwAmTan3yQEHXYFS4pC4t3iLfVgPOE7UjQ29dX3XuKkLIw0tdfT3BtP2NLouIp0CdSlhSjRlJrXOP5B33XRNr0Nad5PrKQ4Yf-Ho76l3EV-Q563rE548rsfk8v27n8uPxcXXD5-W5xdFXXIzFV5KpSTjDrhiTIOT2rBac1YqJxth6irnM7UAr4UvWdNUXoEHj6ZVqFoujsnrue46hodP26FLHvvejRg2yRoGmoNQ8klS6zJPkwvI5Kv_yFXYxDHHsKzSee6GS52ps5nyMaQUsbXr2A0u3lsGdqvJZk12q8nOmvKLl491N_WAzY7_5yUDxQx0acI_u3sXb6yqRCXtl6ulhfKbrH58_2y34d_MfJ07PdX9L1_HqSw</recordid><startdate>201109</startdate><enddate>201109</enddate><creator>Granado de la Orden, Susana</creator><creator>García, Ana Chacón</creator><creator>Rodríguez Gijón, Lorena Flavia</creator><creator>Rodríguez Rieiro, Cristina</creator><creator>Sanchidrian de Blas, Concepción</creator><creator>Rodríguez Pérez, Paz</creator><general>BMJ Publishing Group Ltd and the British Association for Accident & Emergency Medicine</general><general>BMJ Publishing Group LTD</general><scope>BSCLL</scope><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7RQ</scope><scope>7X7</scope><scope>7XB</scope><scope>88E</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AN0</scope><scope>BENPR</scope><scope>BTHHO</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>K9.</scope><scope>M0S</scope><scope>M1P</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope><scope>U9A</scope><scope>7X8</scope><scope>ASE</scope><scope>FPQ</scope><scope>K6X</scope></search><sort><creationdate>201109</creationdate><title>Development and validation of a questionnaire to assess satisfaction with hospital emergency care</title><author>Granado de la Orden, Susana ; García, Ana Chacón ; Rodríguez Gijón, Lorena Flavia ; Rodríguez Rieiro, Cristina ; Sanchidrian de Blas, Concepción ; Rodríguez Pérez, Paz</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-b429t-c5566512a0261180a5891b82146a5d39b79969b30c83c41dd7c60c0ce9f6e6f23</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2011</creationdate><topic>Cross-Sectional Studies</topic><topic>Emergency medical care</topic><topic>Emergency Service, Hospital - standards</topic><topic>Emergency services</topic><topic>Factor Analysis, Statistical</topic><topic>Health Services Research - methods</topic><topic>Humans</topic><topic>Management</topic><topic>medical emergencies</topic><topic>Patient Satisfaction</topic><topic>Preventive medicine</topic><topic>Psychometrics</topic><topic>quality assurance</topic><topic>Quality of Health Care</topic><topic>questionnaire</topic><topic>reproducibility of results</topic><topic>Spain</topic><topic>Studies</topic><topic>Surveys and Questionnaires - standards</topic><topic>Telephone</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Granado de la Orden, Susana</creatorcontrib><creatorcontrib>García, Ana Chacón</creatorcontrib><creatorcontrib>Rodríguez Gijón, Lorena Flavia</creatorcontrib><creatorcontrib>Rodríguez Rieiro, Cristina</creatorcontrib><creatorcontrib>Sanchidrian de Blas, Concepción</creatorcontrib><creatorcontrib>Rodríguez Pérez, Paz</creatorcontrib><collection>Istex</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>Career & Technical Education Database</collection><collection>Health & Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Medical Database (Alumni Edition)</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>British Nursing Database</collection><collection>ProQuest Central</collection><collection>BMJ Journals</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Health Research Premium Collection</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Health & Medical Collection (Alumni Edition)</collection><collection>Medical Database</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest Central Basic</collection><collection>MEDLINE - Academic</collection><collection>British Nursing Index</collection><collection>British Nursing Index (BNI) (1985 to Present)</collection><collection>British Nursing Index</collection><jtitle>Emergency medicine journal : EMJ</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Granado de la Orden, Susana</au><au>García, Ana Chacón</au><au>Rodríguez Gijón, Lorena Flavia</au><au>Rodríguez Rieiro, Cristina</au><au>Sanchidrian de Blas, Concepción</au><au>Rodríguez Pérez, Paz</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Development and validation of a questionnaire to assess satisfaction with hospital emergency care</atitle><jtitle>Emergency medicine journal : EMJ</jtitle><addtitle>Emerg Med J</addtitle><date>2011-09</date><risdate>2011</risdate><volume>28</volume><issue>9</issue><spage>770</spage><epage>774</epage><pages>770-774</pages><issn>1472-0205</issn><eissn>1472-0213</eissn><abstract>ObjectiveTo develop and validate a questionnaire to determine satisfaction with the hospital emergency department.DesignCross-sectional study to validate a telephone questionnaire designed in Spanish by a panel of experts.SettingThe emergency department of Hospital Gregorio Marañón, a tertiary level hospital of the Spanish national health system.ParticipantsA sample of 651 emergency department patients completed the questionnaire.Main Outcome MeasuresThe psychometric properties of the questionnaire were evaluated; namely, construct, criterion validity, predictive validity and internal consistency.ResultsTwo dimensions—comfortable service and personalised service—were identified from the exploratory factor analysis, and these accounted for 63% of the variance. Both factors showed a positive correlation with the global assessment items ‘global satisfaction with the attention received in the emergency ward’ and ‘Would you recommend this emergency department?’ The predictive validity of the questionnaire was assessed by means of discriminant analysis, which showed that 66.7% of patients were correctly classified. Internal consistency measured by Cronbach's alpha resulted in a value greater than 0.80 for both dimensions.ConclusionsThis questionnaire fulfils the necessary psychometric properties to be considered a useful and reliable tool for measuring patient satisfaction with hospital emergency services.</abstract><cop>England</cop><pub>BMJ Publishing Group Ltd and the British Association for Accident & Emergency Medicine</pub><pmid>20870663</pmid><doi>10.1136/emj.2009.084996</doi><tpages>5</tpages></addata></record> |
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| ispartof | Emergency medicine journal : EMJ, 2011-09, Vol.28 (9), p.770-774 |
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| subjects | Cross-Sectional Studies Emergency medical care Emergency Service, Hospital - standards Emergency services Factor Analysis, Statistical Health Services Research - methods Humans Management medical emergencies Patient Satisfaction Preventive medicine Psychometrics quality assurance Quality of Health Care questionnaire reproducibility of results Spain Studies Surveys and Questionnaires - standards Telephone |
| title | Development and validation of a questionnaire to assess satisfaction with hospital emergency care |
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