Improving RCA performance: the Cornerstone Award and the power of positive reinforcement

BackgroundThe Veterans Health Administration has had a comprehensive patient safety program since 1999 that includes conducting root cause analysis (RCA) of adverse medical events. Improving the quality and timeliness of the RCAs at the local level has been a continual challenge.MethodsWe initiated...

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Veröffentlicht in:	BMJ quality & safety 2011-11, Vol.20 (11), p.974-982
Hauptverfasser:	Bagian, James P, King, Beth J, Mills, Peter D, McKnight, Scott D
Format:	Artikel
Sprache:	eng
Schlagworte:	Awards and Prizes Communication compliance Health administration Medical Errors - prevention & control Monetary incentives Patient safety Patients quality improvement Root cause analysis Root Cause Analysis - standards Safety Management United States United States Department of Veterans Affairs
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