A Model of the Reference and Information Service Process: An Educators' Perspective

Over the past decade and a half, reference and information services have increasingly moved away from library reference desks and away from libraries' print collections into the electronic world. This article describes a study that addressed two research questions related to the changing refere...

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Veröffentlicht in:	Reference and user services quarterly 2011-03, Vol.50 (3), p.235-244
Hauptverfasser:	Agosto, Denise A., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G.
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic Libraries Digital libraries Exact sciences and technology Focus groups Information and communication sciences Information economics. Information policy Information resources Information science Information science. Documentation Information service management Information services Information services industry Internet resources Librarians Libraries Library and documentation centre management Library and information science. General aspects Political aspects : cooperation, coordination, standardization Practice R&D Reference librarians Reference services Reference services (Libraries) Research & development Sciences and techniques of general use Studies Teaching Methods Text messaging Theories Transcripts (Written Records) User behaviour User service management
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