Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value

This paper seeks to address two main problems. First, it evaluates the direct effect of entrepreneurship and business orientations namely, learning orientation, integrated market orientation and human resource practices on innovation and customer value. Second, it examines the interaction effect of...

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Veröffentlicht in:Industrial marketing management 2011-04, Vol.40 (3), p.336-345
Hauptverfasser: Nasution, Hanny N., Mavondo, Felix T., Matanda, Margaret Jekanyika, Ndubisi, Nelson Oly
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container_end_page 345
container_issue 3
container_start_page 336
container_title Industrial marketing management
container_volume 40
creator Nasution, Hanny N.
Mavondo, Felix T.
Matanda, Margaret Jekanyika
Ndubisi, Nelson Oly
description This paper seeks to address two main problems. First, it evaluates the direct effect of entrepreneurship and business orientations namely, learning orientation, integrated market orientation and human resource practices on innovation and customer value. Second, it examines the interaction effect of entrepreneurship and business orientations on innovation and customer value. Data were collected from small and medium-size hotels in Indonesia and analysed using the structural equation model. The results show that entrepreneurship and human resource management were shown to be the most significant drivers of innovation and customer value. The results further suggest that interaction of entrepreneurship and integrated market orientation as well as human resource practices has significant impact on customer value and innovation respectively. Theoretical and practical implications of the study are discussed.
doi_str_mv 10.1016/j.indmarman.2010.08.002
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source Elsevier ScienceDirect Journals Complete
subjects Business orientation
Customer service
Customer value
Entrepreneurship
Hotel industry
Hotels & motels
Human resources
Indonesia
Innovation
Innovations
Learning
Market orientation
Marketing
Marketization
Small & medium sized enterprises-SME
Studies
title Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value
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