Use of non-prescription advice offered to the public by community pharmacists
A study was undertaken to establish whether members of the public use the specific advice offered by community pharmacists relating to minor ailments and non‐prescription medicines. Conversations between pharmacists and clients discussing symptoms and researcher‐client interviews were recorded and t...
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| Veröffentlicht in: | The International journal of pharmacy practice 1997-03, Vol.5 (1), p.16-25 |
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| container_title | The International journal of pharmacy practice |
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| creator | EVANS, STUART W. JOHN, DAVID N. BLOOR, MICHAEL J. LUSCOMBE, DAVID K. |
| description | A study was undertaken to establish whether members of the public use the specific advice offered by community pharmacists relating to minor ailments and non‐prescription medicines. Conversations between pharmacists and clients discussing symptoms and researcher‐client interviews were recorded and transcribed. Ninety‐eight clients who had sought advice either for themselves or someone in their care were interviewed by telephone using a structured instrument. While pharmacists offered a mean of 13.7 information items per client, only 3.3 were later recalled (24 per cent). Clients were more likely to recall procedural advice (P |
| doi_str_mv | 10.1111/j.2042-7174.1997.tb00879.x |
| format | Article |
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Conversations between pharmacists and clients discussing symptoms and researcher‐client interviews were recorded and transcribed. Ninety‐eight clients who had sought advice either for themselves or someone in their care were interviewed by telephone using a structured instrument. While pharmacists offered a mean of 13.7 information items per client, only 3.3 were later recalled (24 per cent). Clients were more likely to recall procedural advice (P<0.001) and repeated items of information (P<0.01). Over three‐quarters of the medicines sold (76.5 per cent) were reported to have been used within the dose range specified by the manufacturer (or recommended by a pharmacist if different). Ten clients were directly referred by the pharmacist to a general practitioner; seven had visited their GP before the interview. A further 30 clients were conditionally referred. Forty‐six clients reported the resolution of symptoms on interview and a further 34 reported symptom improvement. 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Conversations between pharmacists and clients discussing symptoms and researcher‐client interviews were recorded and transcribed. Ninety‐eight clients who had sought advice either for themselves or someone in their care were interviewed by telephone using a structured instrument. While pharmacists offered a mean of 13.7 information items per client, only 3.3 were later recalled (24 per cent). Clients were more likely to recall procedural advice (P<0.001) and repeated items of information (P<0.01). Over three‐quarters of the medicines sold (76.5 per cent) were reported to have been used within the dose range specified by the manufacturer (or recommended by a pharmacist if different). Ten clients were directly referred by the pharmacist to a general practitioner; seven had visited their GP before the interview. A further 30 clients were conditionally referred. Forty‐six clients reported the resolution of symptoms on interview and a further 34 reported symptom improvement. 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Conversations between pharmacists and clients discussing symptoms and researcher‐client interviews were recorded and transcribed. Ninety‐eight clients who had sought advice either for themselves or someone in their care were interviewed by telephone using a structured instrument. While pharmacists offered a mean of 13.7 information items per client, only 3.3 were later recalled (24 per cent). Clients were more likely to recall procedural advice (P<0.001) and repeated items of information (P<0.01). Over three‐quarters of the medicines sold (76.5 per cent) were reported to have been used within the dose range specified by the manufacturer (or recommended by a pharmacist if different). Ten clients were directly referred by the pharmacist to a general practitioner; seven had visited their GP before the interview. A further 30 clients were conditionally referred. Forty‐six clients reported the resolution of symptoms on interview and a further 34 reported symptom improvement. All clients, when asked, reported being satisfied with their pharmacy visit.</abstract><cop>Oxford, UK</cop><pub>Blackwell Publishing Ltd</pub><doi>10.1111/j.2042-7174.1997.tb00879.x</doi><tpages>10</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0961-7671 |
| ispartof | The International journal of pharmacy practice, 1997-03, Vol.5 (1), p.16-25 |
| issn | 0961-7671 2042-7174 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_839095733 |
| source | Wiley Online Library Journals Frontfile Complete; Oxford University Press Journals All Titles (1996-Current) |
| subjects | Chemists Community services Health care Medicine Pharmaceuticals United Kingdom |
| title | Use of non-prescription advice offered to the public by community pharmacists |
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