A daily investigation of the role of manager empathy on employee well-being
In a daily diary study, the authors investigated the top-down influence of manager empathy on a process model of employee well-being. Sixty employees supervised by one of 13 managers completed a daily survey for 2 weeks, producing a total of 436 observations. Hierarchical linear modeling results rev...
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| Veröffentlicht in: | Organizational behavior and human decision processes 2010-11, Vol.113 (2), p.127-140 |
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| container_title | Organizational behavior and human decision processes |
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| creator | Scott, Brent A. Colquitt, Jason A. Paddock, E. Layne Judge, Timothy A. |
| description | In a daily diary study, the authors investigated the top-down influence of manager empathy on a process model of employee well-being. Sixty employees supervised by one of 13 managers completed a daily survey for 2
weeks, producing a total of 436 observations. Hierarchical linear modeling results revealed that, at the daily level, employees who reported somatic complaints made less progress on their goals and felt lower levels of positive affect and higher levels of negative affect. At the group level, cross-level main and interactive effects of manager empathy were observed, such that groups of employees with empathic managers experienced lower average levels of somatic complaints, and daily goal progress was more strongly related to positive affect for groups of employees with empathic managers. We discuss the implications of these results for the emerging literature on leaders as managers of group emotion. |
| doi_str_mv | 10.1016/j.obhdp.2010.08.001 |
| format | Article |
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We discuss the implications of these results for the emerging literature on leaders as managers of group emotion.</description><subject>Affect</subject><subject>Affectivity</subject><subject>Biological and medical sciences</subject><subject>Complaints</subject><subject>Emotions</subject><subject>Empathy</subject><subject>Empathy Emotions Affect Personality Well-being</subject><subject>Employees</subject><subject>Employment theory</subject><subject>Fundamental and applied biological sciences. Psychology</subject><subject>Goals</subject><subject>Managers</subject><subject>Occupational psychology</subject><subject>Organization and management. Professional relation</subject><subject>Personality</subject><subject>Positive affect</subject><subject>Psychology. Psychoanalysis. Psychiatry</subject><subject>Psychology. 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| ispartof | Organizational behavior and human decision processes, 2010-11, Vol.113 (2), p.127-140 |
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| source | Applied Social Sciences Index & Abstracts (ASSIA); RePEc; Elsevier ScienceDirect Journals |
| subjects | Affect Affectivity Biological and medical sciences Complaints Emotions Empathy Empathy Emotions Affect Personality Well-being Employees Employment theory Fundamental and applied biological sciences. Psychology Goals Managers Occupational psychology Organization and management. Professional relation Personality Positive affect Psychology. Psychoanalysis. Psychiatry Psychology. Psychophysiology Well-being Wellbeing |
| title | A daily investigation of the role of manager empathy on employee well-being |
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