Motivating Nurses' Organizational Citizenship Behaviors by Customer-Oriented Perception for Evidence-Based Practice
ABSTRACT Background: There is a gap in the literature about the influence of customer‐oriented perception on nursing personnel's organizational citizenship behaviors. Organizational citizenship behaviors are the type of contextual behaviors that are difficult to observe and measure as such beha...
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| Veröffentlicht in: | Worldviews on evidence-based nursing 2010-12, Vol.7 (4), p.214-225 |
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| creator | Chang, Ching Sheng Chang, Hae Ching |
| description | ABSTRACT
Background: There is a gap in the literature about the influence of customer‐oriented perception on nursing personnel's organizational citizenship behaviors. Organizational citizenship behaviors are the type of contextual behaviors that are difficult to observe and measure as such behaviors are usually generated in quite subtle and unpredictable ways.
Aims: This study tested the hypothesis: Customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses. If nursing personnel's customer‐oriented perception can increase their willingness to display organizational citizenship behaviors, it may facilitate hospital operation and enhance organizational effectiveness.
Methods: A cross‐sectional design using a questionnaire survey of nurses in 10 medical centers was used. Five hundred copies of the questionnaire were distributed, and 232 effective copies were retrieved, with a valid response rate of 46.4%. Structural equation modeling was performed in SPSS 11.0 and Amos 7.0 (SPSS Inc., Chicago, IL, USA) statistical software packages.
Results: The main finding was that favorable customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses.
Implications: Extensive training and customer‐oriented performance evaluation are proposed in the hope of creating customer‐oriented perception among nursing personnel and subsequently inspiring the display of organizational citizenship behaviors. |
| doi_str_mv | 10.1111/j.1741-6787.2010.00188.x |
| format | Article |
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Background: There is a gap in the literature about the influence of customer‐oriented perception on nursing personnel's organizational citizenship behaviors. Organizational citizenship behaviors are the type of contextual behaviors that are difficult to observe and measure as such behaviors are usually generated in quite subtle and unpredictable ways.
Aims: This study tested the hypothesis: Customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses. If nursing personnel's customer‐oriented perception can increase their willingness to display organizational citizenship behaviors, it may facilitate hospital operation and enhance organizational effectiveness.
Methods: A cross‐sectional design using a questionnaire survey of nurses in 10 medical centers was used. Five hundred copies of the questionnaire were distributed, and 232 effective copies were retrieved, with a valid response rate of 46.4%. Structural equation modeling was performed in SPSS 11.0 and Amos 7.0 (SPSS Inc., Chicago, IL, USA) statistical software packages.
Results: The main finding was that favorable customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses.
Implications: Extensive training and customer‐oriented performance evaluation are proposed in the hope of creating customer‐oriented perception among nursing personnel and subsequently inspiring the display of organizational citizenship behaviors.</description><identifier>ISSN: 1545-102X</identifier><identifier>EISSN: 1741-6787</identifier><identifier>DOI: 10.1111/j.1741-6787.2010.00188.x</identifier><identifier>PMID: 20345521</identifier><language>eng</language><publisher>Malden, USA: Blackwell Publishing Inc</publisher><subject>Adult ; Attitude of Health Personnel ; Cross-Sectional Studies ; customer-oriented perception ; Evidence-Based Nursing ; evidence-based practice ; Female ; Health Care Surveys ; Humans ; Middle Aged ; Motivation ; Nurse-Patient Relations ; Nursing ; Nursing Staff, Hospital - organization & administration ; organizational citizenship behaviors ; Organizational Culture ; Patient Satisfaction ; Patient-Centered Care ; Taiwan</subject><ispartof>Worldviews on evidence-based nursing, 2010-12, Vol.7 (4), p.214-225</ispartof><rights>2010 Sigma Theta Tau International</rights><rights>2010 Sigma Theta Tau International.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c4558-f6585ac5b1ddb1fc02800e986955a0aae649551b6850afb6b5822c53428d353e3</citedby><cites>FETCH-LOGICAL-c4558-f6585ac5b1ddb1fc02800e986955a0aae649551b6850afb6b5822c53428d353e3</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2Fj.1741-6787.2010.00188.x$$EPDF$$P50$$Gwiley$$H</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2Fj.1741-6787.2010.00188.x$$EHTML$$P50$$Gwiley$$H</linktohtml><link.rule.ids>314,780,784,1417,27924,27925,45574,45575</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/20345521$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Chang, Ching Sheng</creatorcontrib><creatorcontrib>Chang, Hae Ching</creatorcontrib><title>Motivating Nurses' Organizational Citizenship Behaviors by Customer-Oriented Perception for Evidence-Based Practice</title><title>Worldviews on evidence-based nursing</title><addtitle>Worldviews Evid Based Nurs</addtitle><description>ABSTRACT
Background: There is a gap in the literature about the influence of customer‐oriented perception on nursing personnel's organizational citizenship behaviors. Organizational citizenship behaviors are the type of contextual behaviors that are difficult to observe and measure as such behaviors are usually generated in quite subtle and unpredictable ways.
Aims: This study tested the hypothesis: Customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses. If nursing personnel's customer‐oriented perception can increase their willingness to display organizational citizenship behaviors, it may facilitate hospital operation and enhance organizational effectiveness.
Methods: A cross‐sectional design using a questionnaire survey of nurses in 10 medical centers was used. Five hundred copies of the questionnaire were distributed, and 232 effective copies were retrieved, with a valid response rate of 46.4%. Structural equation modeling was performed in SPSS 11.0 and Amos 7.0 (SPSS Inc., Chicago, IL, USA) statistical software packages.
Results: The main finding was that favorable customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses.
Implications: Extensive training and customer‐oriented performance evaluation are proposed in the hope of creating customer‐oriented perception among nursing personnel and subsequently inspiring the display of organizational citizenship behaviors.</description><subject>Adult</subject><subject>Attitude of Health Personnel</subject><subject>Cross-Sectional Studies</subject><subject>customer-oriented perception</subject><subject>Evidence-Based Nursing</subject><subject>evidence-based practice</subject><subject>Female</subject><subject>Health Care Surveys</subject><subject>Humans</subject><subject>Middle Aged</subject><subject>Motivation</subject><subject>Nurse-Patient Relations</subject><subject>Nursing</subject><subject>Nursing Staff, Hospital - organization & administration</subject><subject>organizational citizenship behaviors</subject><subject>Organizational Culture</subject><subject>Patient Satisfaction</subject><subject>Patient-Centered Care</subject><subject>Taiwan</subject><issn>1545-102X</issn><issn>1741-6787</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2010</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><recordid>eNqNkEFP2zAUxy3EBIztK0y-cUr3bMeJkXYZVddtYi2HAtMuluO8gEuaFDvpWj79nJX1PF_89N7_92z9CKEMRiyej8sRy1OWZLnKRxxiF4ApNdoekbPD4DjWMpUJA_7zlLwNYQnAs5yLE3LKQaRScnZGwo-2cxvTueaBznofMFzQuX8wjXuJzbYxNR27zr1gEx7dml7ho9m41gda7Oi4D127Qp_MvcOmw5LeoLe4HjhatZ5ONq7ExmJyZcIw9cZ2zuI78qYydcD3r_c5uf0yWYy_Jtfz6bfx5-vExs-ppMqkksbKgpVlwSoLXAHgpcoupTRgDGZprFiRKQmmKrJCKs6tFClXpZACxTm52O9d-_a5x9DplQsW69o02PZBK5ZJASoXMan2SevbEDxWeu3dyvidZqAH43qpB7F6EKsH4_qvcb2N6IfXR_piheUB_Kc4Bj7tA79djbv_Xqzv72axiHiyx13ocHvAjX-KjMilvp9N9c1iCotf3xcaxB_0F5-_</recordid><startdate>201012</startdate><enddate>201012</enddate><creator>Chang, Ching Sheng</creator><creator>Chang, Hae Ching</creator><general>Blackwell Publishing Inc</general><scope>BSCLL</scope><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7X8</scope></search><sort><creationdate>201012</creationdate><title>Motivating Nurses' Organizational Citizenship Behaviors by Customer-Oriented Perception for Evidence-Based Practice</title><author>Chang, Ching Sheng ; Chang, Hae Ching</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c4558-f6585ac5b1ddb1fc02800e986955a0aae649551b6850afb6b5822c53428d353e3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2010</creationdate><topic>Adult</topic><topic>Attitude of Health Personnel</topic><topic>Cross-Sectional Studies</topic><topic>customer-oriented perception</topic><topic>Evidence-Based Nursing</topic><topic>evidence-based practice</topic><topic>Female</topic><topic>Health Care Surveys</topic><topic>Humans</topic><topic>Middle Aged</topic><topic>Motivation</topic><topic>Nurse-Patient Relations</topic><topic>Nursing</topic><topic>Nursing Staff, Hospital - organization & administration</topic><topic>organizational citizenship behaviors</topic><topic>Organizational Culture</topic><topic>Patient Satisfaction</topic><topic>Patient-Centered Care</topic><topic>Taiwan</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Chang, Ching Sheng</creatorcontrib><creatorcontrib>Chang, Hae Ching</creatorcontrib><collection>Istex</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>MEDLINE - Academic</collection><jtitle>Worldviews on evidence-based nursing</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Chang, Ching Sheng</au><au>Chang, Hae Ching</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Motivating Nurses' Organizational Citizenship Behaviors by Customer-Oriented Perception for Evidence-Based Practice</atitle><jtitle>Worldviews on evidence-based nursing</jtitle><addtitle>Worldviews Evid Based Nurs</addtitle><date>2010-12</date><risdate>2010</risdate><volume>7</volume><issue>4</issue><spage>214</spage><epage>225</epage><pages>214-225</pages><issn>1545-102X</issn><eissn>1741-6787</eissn><abstract>ABSTRACT
Background: There is a gap in the literature about the influence of customer‐oriented perception on nursing personnel's organizational citizenship behaviors. Organizational citizenship behaviors are the type of contextual behaviors that are difficult to observe and measure as such behaviors are usually generated in quite subtle and unpredictable ways.
Aims: This study tested the hypothesis: Customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses. If nursing personnel's customer‐oriented perception can increase their willingness to display organizational citizenship behaviors, it may facilitate hospital operation and enhance organizational effectiveness.
Methods: A cross‐sectional design using a questionnaire survey of nurses in 10 medical centers was used. Five hundred copies of the questionnaire were distributed, and 232 effective copies were retrieved, with a valid response rate of 46.4%. Structural equation modeling was performed in SPSS 11.0 and Amos 7.0 (SPSS Inc., Chicago, IL, USA) statistical software packages.
Results: The main finding was that favorable customer‐oriented perception is associated with increased organizational citizenship behaviors for nurses.
Implications: Extensive training and customer‐oriented performance evaluation are proposed in the hope of creating customer‐oriented perception among nursing personnel and subsequently inspiring the display of organizational citizenship behaviors.</abstract><cop>Malden, USA</cop><pub>Blackwell Publishing Inc</pub><pmid>20345521</pmid><doi>10.1111/j.1741-6787.2010.00188.x</doi><tpages>12</tpages><oa>free_for_read</oa></addata></record> |
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| source | MEDLINE; Access via Wiley Online Library |
| subjects | Adult Attitude of Health Personnel Cross-Sectional Studies customer-oriented perception Evidence-Based Nursing evidence-based practice Female Health Care Surveys Humans Middle Aged Motivation Nurse-Patient Relations Nursing Nursing Staff, Hospital - organization & administration organizational citizenship behaviors Organizational Culture Patient Satisfaction Patient-Centered Care Taiwan |
| title | Motivating Nurses' Organizational Citizenship Behaviors by Customer-Oriented Perception for Evidence-Based Practice |
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