Transforming patient feedback into strategic action plans
Patients' perceptions provide valuable insight into areas for improvement and opportunities for strategic planning. Using both quantitative and qualitative research methods, the topics of what drives patient satisfaction, what delights patients, and what disappoints patients were examined. A ca...
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| Veröffentlicht in: | Quality management in health care 1997, Vol.5 (3), p.28-40 |
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| container_end_page | 40 |
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| container_title | Quality management in health care |
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| creator | Levine, A S Plume, S K Nelson, E C |
| description | Patients' perceptions provide valuable insight into areas for improvement and opportunities for strategic planning. Using both quantitative and qualitative research methods, the topics of what drives patient satisfaction, what delights patients, and what disappoints patients were examined. A case study approach was used to develop strategic recommendations for two market segments. For primary care patients, recommendations revolve around "provider caring" and "choice." For specialty patients, recommendations concentrate on "provider caring," "provider competence," and "office wait time." |
| doi_str_mv | 10.1097/00019514-199705030-00004 |
| format | Article |
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| identifier | ISSN: 1063-8628 |
| ispartof | Quality management in health care, 1997, Vol.5 (3), p.28-40 |
| issn | 1063-8628 |
| language | eng |
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| source | MEDLINE; Journals@Ovid Complete |
| subjects | Feedback Group Practice - standards Health administration Health Care Surveys Humans Massachusetts Medicine - standards Models, Organizational New Hampshire Patient Satisfaction - statistics & numerical data Planning Techniques Primary Health Care - standards Quality of Health Care - classification Specialization Vermont |
| title | Transforming patient feedback into strategic action plans |
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