Interruptions during general practice consultations— the patients' view
Background Although most aspects of the consultation have been extensively reported there is very little information on the effects of interruptions on the consultation. Objective We wished to discover the patients' view of interruptions. Methods In this pilot study the sources and frequency of...
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| Veröffentlicht in: | Family practice 1996-04, Vol.13 (2), p.166-169 |
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| creator | Dearden, Andrew Smithers, Matthew Thapar, Ajay |
| description | Background Although most aspects of the consultation have been extensively reported there is very little information on the effects of interruptions on the consultation. Objective We wished to discover the patients' view of interruptions. Methods In this pilot study the sources and frequency of interruptions to the consultations of a single general practitioner were measured. The effects of interruptions on 102 patients whose consultations were interrupted were then ascertained using a simple questionnaire. Results The overall interruption rate was found to be 10.2%. The telephone was the commonest source of interruption, accounting for 50% of interruptions. Although most patients did not perceive the interruption as having an important effect on the consultation, 20% of patients did feel that the interruption had a bad effect on the consultation and 40% of patients felt it would have been better not to have been interrupted. A majority of patients (52%) did not feel that the reason for the interruption was important. Although most patients did not feel affected by the interruption, a significant minority (18%) of patients had a strongly negative emotional response to the interruption. Conclusions In view of these findings the need for further work has been highlighted. |
| doi_str_mv | 10.1093/fampra/13.2.166 |
| format | Article |
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Objective We wished to discover the patients' view of interruptions. Methods In this pilot study the sources and frequency of interruptions to the consultations of a single general practitioner were measured. The effects of interruptions on 102 patients whose consultations were interrupted were then ascertained using a simple questionnaire. Results The overall interruption rate was found to be 10.2%. The telephone was the commonest source of interruption, accounting for 50% of interruptions. Although most patients did not perceive the interruption as having an important effect on the consultation, 20% of patients did feel that the interruption had a bad effect on the consultation and 40% of patients felt it would have been better not to have been interrupted. A majority of patients (52%) did not feel that the reason for the interruption was important. Although most patients did not feel affected by the interruption, a significant minority (18%) of patients had a strongly negative emotional response to the interruption. Conclusions In view of these findings the need for further work has been highlighted.</description><identifier>ISSN: 0263-2136</identifier><identifier>EISSN: 1460-2229</identifier><identifier>DOI: 10.1093/fampra/13.2.166</identifier><identifier>PMID: 8732329</identifier><language>eng</language><publisher>England: Oxford University Press</publisher><subject>Adolescent ; Adult ; Attitude to Health ; Attitudes ; Cardiff ; Consultations ; Continuity of Patient Care - standards ; Doctor-Patient communication ; Emotions ; Family Practice - standards ; Female ; General practice ; general practitioners ; Health Services Research ; Humans ; Interruptions ; Male ; Middle Aged ; Patient Satisfaction ; Patients ; Pilot Projects ; Referral and Consultation - standards ; Surveys and Questionnaires</subject><ispartof>Family practice, 1996-04, Vol.13 (2), p.166-169</ispartof><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c402t-507a1fe468ae2a27b0a28b47f166f1c40802935cbeac4745f691669589ab22b63</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,27924,27925,31000</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/8732329$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Dearden, Andrew</creatorcontrib><creatorcontrib>Smithers, Matthew</creatorcontrib><creatorcontrib>Thapar, Ajay</creatorcontrib><title>Interruptions during general practice consultations— the patients' view</title><title>Family practice</title><addtitle>Fam Pract</addtitle><description>Background Although most aspects of the consultation have been extensively reported there is very little information on the effects of interruptions on the consultation. Objective We wished to discover the patients' view of interruptions. Methods In this pilot study the sources and frequency of interruptions to the consultations of a single general practitioner were measured. The effects of interruptions on 102 patients whose consultations were interrupted were then ascertained using a simple questionnaire. Results The overall interruption rate was found to be 10.2%. The telephone was the commonest source of interruption, accounting for 50% of interruptions. Although most patients did not perceive the interruption as having an important effect on the consultation, 20% of patients did feel that the interruption had a bad effect on the consultation and 40% of patients felt it would have been better not to have been interrupted. A majority of patients (52%) did not feel that the reason for the interruption was important. Although most patients did not feel affected by the interruption, a significant minority (18%) of patients had a strongly negative emotional response to the interruption. Conclusions In view of these findings the need for further work has been highlighted.</description><subject>Adolescent</subject><subject>Adult</subject><subject>Attitude to Health</subject><subject>Attitudes</subject><subject>Cardiff</subject><subject>Consultations</subject><subject>Continuity of Patient Care - standards</subject><subject>Doctor-Patient communication</subject><subject>Emotions</subject><subject>Family Practice - standards</subject><subject>Female</subject><subject>General practice</subject><subject>general practitioners</subject><subject>Health Services Research</subject><subject>Humans</subject><subject>Interruptions</subject><subject>Male</subject><subject>Middle Aged</subject><subject>Patient Satisfaction</subject><subject>Patients</subject><subject>Pilot Projects</subject><subject>Referral and Consultation - standards</subject><subject>Surveys and Questionnaires</subject><issn>0263-2136</issn><issn>1460-2229</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1996</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>7QJ</sourceid><recordid>eNqFkLtOwzAUhi0EKqUwMyFlgimtb7GTEVpoK1ViAQmxWE56UgJpEmyHy8ZD8IQ8CS6pujIdHX3f-XX0I3RK8JDghI1yvW6MHhE2pEMixB7qEy5wSClN9lEfU8FCSpg4REfWPmOMpYxkD_ViySijSR_N55UDY9rGFXVlg2VrimoVrKACo8vAR2euyCDIPGxLp_-sn6_vwD1B0PgVKmcvgrcC3o_RQa5LCyfbOUD3N9d341m4uJ3Ox5eLMOOYujDCUpMcuIg1UE1lijWNUy5z_31OvBNjmrAoS0FnXPIoF4knSRQnOqU0FWyAzrvcxtSvLVin1oXNoCx1BXVrlYxJzBiR_4qRTxeCb8RRJ2amttZArhpTrLX5VASrTcuqa1kRpqjy3_iLs210m65hufO3tXoedrywDj52WJsXJSSTkZo9PKrpJL7iYjJVnP0CIciJdg</recordid><startdate>19960401</startdate><enddate>19960401</enddate><creator>Dearden, Andrew</creator><creator>Smithers, Matthew</creator><creator>Thapar, Ajay</creator><general>Oxford University Press</general><scope>BSCLL</scope><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7QJ</scope><scope>7X8</scope></search><sort><creationdate>19960401</creationdate><title>Interruptions during general practice consultations— the patients' view</title><author>Dearden, Andrew ; Smithers, Matthew ; Thapar, Ajay</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c402t-507a1fe468ae2a27b0a28b47f166f1c40802935cbeac4745f691669589ab22b63</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1996</creationdate><topic>Adolescent</topic><topic>Adult</topic><topic>Attitude to Health</topic><topic>Attitudes</topic><topic>Cardiff</topic><topic>Consultations</topic><topic>Continuity of Patient Care - standards</topic><topic>Doctor-Patient communication</topic><topic>Emotions</topic><topic>Family Practice - standards</topic><topic>Female</topic><topic>General practice</topic><topic>general practitioners</topic><topic>Health Services Research</topic><topic>Humans</topic><topic>Interruptions</topic><topic>Male</topic><topic>Middle Aged</topic><topic>Patient Satisfaction</topic><topic>Patients</topic><topic>Pilot Projects</topic><topic>Referral and Consultation - standards</topic><topic>Surveys and Questionnaires</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Dearden, Andrew</creatorcontrib><creatorcontrib>Smithers, Matthew</creatorcontrib><creatorcontrib>Thapar, Ajay</creatorcontrib><collection>Istex</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>MEDLINE - Academic</collection><jtitle>Family practice</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Dearden, Andrew</au><au>Smithers, Matthew</au><au>Thapar, Ajay</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Interruptions during general practice consultations— the patients' view</atitle><jtitle>Family practice</jtitle><addtitle>Fam Pract</addtitle><date>1996-04-01</date><risdate>1996</risdate><volume>13</volume><issue>2</issue><spage>166</spage><epage>169</epage><pages>166-169</pages><issn>0263-2136</issn><eissn>1460-2229</eissn><abstract>Background Although most aspects of the consultation have been extensively reported there is very little information on the effects of interruptions on the consultation. Objective We wished to discover the patients' view of interruptions. Methods In this pilot study the sources and frequency of interruptions to the consultations of a single general practitioner were measured. The effects of interruptions on 102 patients whose consultations were interrupted were then ascertained using a simple questionnaire. Results The overall interruption rate was found to be 10.2%. The telephone was the commonest source of interruption, accounting for 50% of interruptions. Although most patients did not perceive the interruption as having an important effect on the consultation, 20% of patients did feel that the interruption had a bad effect on the consultation and 40% of patients felt it would have been better not to have been interrupted. A majority of patients (52%) did not feel that the reason for the interruption was important. Although most patients did not feel affected by the interruption, a significant minority (18%) of patients had a strongly negative emotional response to the interruption. Conclusions In view of these findings the need for further work has been highlighted.</abstract><cop>England</cop><pub>Oxford University Press</pub><pmid>8732329</pmid><doi>10.1093/fampra/13.2.166</doi><tpages>4</tpages><oa>free_for_read</oa></addata></record> |
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| ispartof | Family practice, 1996-04, Vol.13 (2), p.166-169 |
| issn | 0263-2136 1460-2229 |
| language | eng |
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| source | MEDLINE; Applied Social Sciences Index & Abstracts (ASSIA); Oxford University Press Journals All Titles (1996-Current); EZB-FREE-00999 freely available EZB journals; Alma/SFX Local Collection |
| subjects | Adolescent Adult Attitude to Health Attitudes Cardiff Consultations Continuity of Patient Care - standards Doctor-Patient communication Emotions Family Practice - standards Female General practice general practitioners Health Services Research Humans Interruptions Male Middle Aged Patient Satisfaction Patients Pilot Projects Referral and Consultation - standards Surveys and Questionnaires |
| title | Interruptions during general practice consultations— the patients' view |
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