Faculty ratings of resident humanism predict patient satisfaction ratings in ambulatory medical clinics

To determine whether patient satisfaction ratings can be predicted by faculty ratings or self-ratings of resident humanism. A prospective three-month collection of patient satisfaction ratings in two ambulatory care clinics and simultaneous acquisition of faculty ratings and self-ratings of resident...

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Veröffentlicht in:Journal of general internal medicine : JGIM 1994-06, Vol.9 (6), p.321-326
Hauptverfasser: MCLEOD, P. J, TAMBLYN, R, BENAROYA, S, SNELL, L
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container_end_page 326
container_issue 6
container_start_page 321
container_title Journal of general internal medicine : JGIM
container_volume 9
creator MCLEOD, P. J
TAMBLYN, R
BENAROYA, S
SNELL, L
description To determine whether patient satisfaction ratings can be predicted by faculty ratings or self-ratings of resident humanism. A prospective three-month collection of patient satisfaction ratings in two ambulatory care clinics and simultaneous acquisition of faculty ratings and self-ratings of resident humanism using ABIM questionnaires. Two teaching hospital ambulatory care internal medicine clinics. Forty-seven internal medicine residents and 17 faculty internists were sent questionnaires for evaluation of humanism of individual residents. One thousand one hundred ninety-four consecutive outpatients cared for by the residents were eligible for patient satisfaction questionnaires. Thirty-three residents and 13 faculty completed evaluations of resident humanism while 792 patients completed satisfaction questionnaires, which were used for analysis. The faculty ratings of resident humanism correlated strongly with patient satisfaction ratings, while the resident self-ratings did not. Faculty ratings of resident humanism were highly predictive of patient satisfaction with the care rendered by internal medicine residents in two ambulatory care clinics. This suggests that ambulatory care settings are useful for evaluation of noncognitive behavioral features of resident performance.
doi_str_mv 10.1007/bf02599179
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This suggests that ambulatory care settings are useful for evaluation of noncognitive behavioral features of resident performance.</description><subject>Ambulatory Care</subject><subject>Attitude of Health Personnel</subject><subject>Bioethics</subject><subject>Biological and medical sciences</subject><subject>Faculty, Medical</subject><subject>Humanism</subject><subject>Internal Medicine</subject><subject>Internship and Residency</subject><subject>Medical sciences</subject><subject>Miscellaneous</subject><subject>Patient Satisfaction</subject><subject>Physician-Patient Relations</subject><subject>Public health. Hygiene</subject><subject>Public health. Hygiene-occupational medicine</subject><subject>Self Concept</subject><subject>Surveys and Questionnaires</subject><subject>Teaching. Deontology. Ethics. 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subjects Ambulatory Care
Attitude of Health Personnel
Bioethics
Biological and medical sciences
Faculty, Medical
Humanism
Internal Medicine
Internship and Residency
Medical sciences
Miscellaneous
Patient Satisfaction
Physician-Patient Relations
Public health. Hygiene
Public health. Hygiene-occupational medicine
Self Concept
Surveys and Questionnaires
Teaching. Deontology. Ethics. Legislation
title Faculty ratings of resident humanism predict patient satisfaction ratings in ambulatory medical clinics
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