Communicating with Latino patients
This article describes the efforts of the University of California, San Francisco, School of Nursing to develop the Spanish language and cultural competency skills of advanced practice nursing students by establishing an elective course, Communicating with the Latino Patient. The need for this train...
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| Veröffentlicht in: | The Journal of nursing education 2009-09, Vol.48 (9), p.515-518 |
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| container_title | The Journal of nursing education |
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| creator | de Pheils, Pilar Bernal Saul, Naledi Marie |
| description | This article describes the efforts of the University of California, San Francisco, School of Nursing to develop the Spanish language and cultural competency skills of advanced practice nursing students by establishing an elective course, Communicating with the Latino Patient. The need for this training is reflected in the literature, which has shown that language barriers decrease patient satisfaction and quality of care and increase the likelihood of medical error. Fifty-seven first-year master's students participated in this course. The effectiveness of the training was monitored during and after each course by self-assessment surveys of the participants' language acquisition. The data suggest that the most successful outcomes result from limiting class size, emphasizing high interactivity, and incorporating clinical experiences in the instruction, as well as focusing exclusively on intermediate-level speakers when resources are limited. Training can be time consuming and costly, yet graduates agreed that the training was imperative and valuable. |
| doi_str_mv | 10.3928/01484834-20090610-05 |
| format | Article |
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The need for this training is reflected in the literature, which has shown that language barriers decrease patient satisfaction and quality of care and increase the likelihood of medical error. Fifty-seven first-year master's students participated in this course. The effectiveness of the training was monitored during and after each course by self-assessment surveys of the participants' language acquisition. The data suggest that the most successful outcomes result from limiting class size, emphasizing high interactivity, and incorporating clinical experiences in the instruction, as well as focusing exclusively on intermediate-level speakers when resources are limited. 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Training can be time consuming and costly, yet graduates agreed that the training was imperative and valuable.</description><subject>Advanced practice nurses</subject><subject>Advanced Practice Nursing - education</subject><subject>Attitude of Health Personnel - ethnology</subject><subject>Communication Barriers</subject><subject>Cultural Competency - education</subject><subject>Curricula</subject><subject>Data Analysis</subject><subject>Education, Nursing, Graduate - organization & administration</subject><subject>Feedback</subject><subject>Grammar</subject><subject>Health Services Needs and Demand</subject><subject>Hispanic Americans</subject><subject>Hispanic Americans - ethnology</subject><subject>Humans</subject><subject>Interpreters</subject><subject>Language acquisition</subject><subject>Language instruction</subject><subject>Language proficiency</subject><subject>Language Skills</subject><subject>Latin American cultural groups</subject><subject>Learning</subject><subject>Medical Errors - prevention & control</subject><subject>Minority & ethnic groups</subject><subject>Multilingualism</subject><subject>Nurse-Patient Relations</subject><subject>Nursing</subject><subject>Nursing education</subject><subject>Nursing Education Research</subject><subject>Nursing schools</subject><subject>Patient satisfaction</subject><subject>Patient Satisfaction - ethnology</subject><subject>Patients</subject><subject>Pilot Projects</subject><subject>Population</subject><subject>Professionals</subject><subject>Program Evaluation</subject><subject>Quality of Health Care - organization & administration</subject><subject>Response rates</subject><subject>San Francisco</subject><subject>Self evaluation</subject><subject>Skill development</subject><subject>Skills</subject><subject>Spanish language</subject><subject>Students</subject><subject>Transcultural Nursing - education</subject><issn>0148-4834</issn><issn>1938-2421</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2009</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNqFkUtLw0AUhQdRbK3-A5FSF66id-beeS2l-IKCG10PaZLRlCapmQTx3zuhLYIgrs5dfOdwLoexcw7XaIW5AU6GDFIiACwoDgnIAzbmFk0iSPBDNh6QZGBG7CSEFQCQEuqYjbhVJFHZMZvNm6rq6zJLu7J-m36W3ft0MdzNdBOlqLtwyo58ug7F2U4n7PX-7mX-mCyeH57mt4skQ4tdYrRf5iJPUcQ6ZKW1hAoJUOeGlqh0nsaaknyae8t9JqAAyqQH6TOulMYJu9rmbtrmoy9C56oyZMV6ndZF0wenFQ2PK_yfRBIChOaRvPxFrpq-reMbTmhjCCSPgRM2-5MCtEpLbSJEWyhrmxDawrtNW1Zp--U4uKGY2y_i9os4kNF2scvul1WR_5h2E-A3d9qB1g</recordid><startdate>20090901</startdate><enddate>20090901</enddate><creator>de Pheils, Pilar Bernal</creator><creator>Saul, Naledi Marie</creator><general>SLACK INCORPORATED</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>3V.</scope><scope>7RQ</scope><scope>7RV</scope><scope>7X7</scope><scope>7XB</scope><scope>88B</scope><scope>88E</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AN0</scope><scope>ASE</scope><scope>AZQEC</scope><scope>BEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>CJNVE</scope><scope>DWQXO</scope><scope>FPQ</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>K6X</scope><scope>K9.</scope><scope>KB0</scope><scope>M0P</scope><scope>M0S</scope><scope>M1P</scope><scope>M2O</scope><scope>MBDVC</scope><scope>NAPCQ</scope><scope>PQEDU</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope><scope>S0X</scope><scope>U9A</scope><scope>7T9</scope><scope>7X8</scope></search><sort><creationdate>20090901</creationdate><title>Communicating with Latino patients</title><author>de Pheils, Pilar Bernal ; Saul, Naledi Marie</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c393t-87fbd2da320904959943634037d84b367da90654fadf91fc20e04c5f05fc16673</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2009</creationdate><topic>Advanced practice nurses</topic><topic>Advanced Practice Nursing - education</topic><topic>Attitude of Health Personnel - ethnology</topic><topic>Communication Barriers</topic><topic>Cultural Competency - education</topic><topic>Curricula</topic><topic>Data Analysis</topic><topic>Education, Nursing, Graduate - organization & administration</topic><topic>Feedback</topic><topic>Grammar</topic><topic>Health Services Needs and Demand</topic><topic>Hispanic Americans</topic><topic>Hispanic Americans - ethnology</topic><topic>Humans</topic><topic>Interpreters</topic><topic>Language acquisition</topic><topic>Language instruction</topic><topic>Language proficiency</topic><topic>Language Skills</topic><topic>Latin American cultural groups</topic><topic>Learning</topic><topic>Medical Errors - prevention & control</topic><topic>Minority & ethnic groups</topic><topic>Multilingualism</topic><topic>Nurse-Patient Relations</topic><topic>Nursing</topic><topic>Nursing education</topic><topic>Nursing Education Research</topic><topic>Nursing schools</topic><topic>Patient satisfaction</topic><topic>Patient Satisfaction - 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| subjects | Advanced practice nurses Advanced Practice Nursing - education Attitude of Health Personnel - ethnology Communication Barriers Cultural Competency - education Curricula Data Analysis Education, Nursing, Graduate - organization & administration Feedback Grammar Health Services Needs and Demand Hispanic Americans Hispanic Americans - ethnology Humans Interpreters Language acquisition Language instruction Language proficiency Language Skills Latin American cultural groups Learning Medical Errors - prevention & control Minority & ethnic groups Multilingualism Nurse-Patient Relations Nursing Nursing education Nursing Education Research Nursing schools Patient satisfaction Patient Satisfaction - ethnology Patients Pilot Projects Population Professionals Program Evaluation Quality of Health Care - organization & administration Response rates San Francisco Self evaluation Skill development Skills Spanish language Students Transcultural Nursing - education |
| title | Communicating with Latino patients |
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