Come talk with me: improving communication between nursing assistants and nursing home residents during care routines
We examined the effects of communication skills training and the use of memory books by certified nursing assistants (CNAs) on verbal interactions between CNAs (n = 64) and nursing home residents (n = 67) during care routines. CNAs were taught to use communication skills and memory books during thei...
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Veröffentlicht in: | The Gerontologist 2001-08, Vol.41 (4), p.449-460 |
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Sprache: | eng |
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