Viral marketing: Motivations to forward online content

Despite the increasing popularity of viral marketing, factors critical to such a new communication medium remain largely unknown. This paper examines one of the critical factors, namely Internet users' motivations to pass along online content. Conceptualizing the act of forwarding online conten...

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Veröffentlicht in:Journal of business research 2010-09, Vol.63 (9), p.1000-1006
Hauptverfasser: Ho, Jason Y.C., Dempsey, Melanie
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Dempsey, Melanie
description Despite the increasing popularity of viral marketing, factors critical to such a new communication medium remain largely unknown. This paper examines one of the critical factors, namely Internet users' motivations to pass along online content. Conceptualizing the act of forwarding online content as a special case of a more general communication behavior, we identify four potential motivations: (1) the need to be part of a group, (2) the need to be individualistic, (3) the need to be altruistic, and (4) the need for personal growth. Using a survey of young adults, we examine the relationship between these motivations and the frequency of passing along online content. We also investigate if high trait curiosity can indirectly lead to more forwarding by increasing the amount of online content consumed. Results show that Internet users, who are more individualistic and/or more altruistic, tend to forward more online content than others.
doi_str_mv 10.1016/j.jbusres.2008.08.010
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source RePEc; ScienceDirect Journals (5 years ago - present)
subjects Alliances
Altruism
Communication
Consumer behavior
Consumer behaviour
e-Maven
Electronic commerce
Electronic word-of-mouth (e-WOM)
Information exchange
Information users
Internet
Marketing
Motivation
Service introduction
Studies
User behavior
Viral marketing
Viral marketing Electronic word-of-mouth (e-WOM) Motivation e-Maven
Word of mouth advertising
title Viral marketing: Motivations to forward online content
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