Applying a TQM framework to the public policy process: Part I. The framework

In Part I of this article, a TQM framework is described that can be used to analyze as well as manage the public policy process. Key elements of the framework include leadership, issues analysis, goal and policy development, strategic vehicles, implementation, indicators and outcomes, and stakeholde...

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Bibliographische Detailangaben

Veröffentlicht in:	Total quality environmental management 1995-03, Vol.4 (3), p.63-73
1. Verfasser:	Wever, G H
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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