An Investigation of a Knowledge Management Solution for the Improvement of Reference Services

This study investigated the use of the knowledge base of QuestionPoint as a knowledge management tool capable of improving reference services in academic libraries. The research addressed the problem that reference librarians continually provide ineffective service to patrons. Because of the expansi...

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Veröffentlicht in:	Journal of information, information technology, and organizations information technology, and organizations, 2009-01, Vol.4, p.17-38
Hauptverfasser:	Ralph, Lynette L, Ellis, Timothy J
Format:	Artikel
Sprache:	eng
Schlagworte:	Knowledge management Management Methods Reference services (Libraries) Services Technology application University and college libraries
Online-Zugang:	Volltext
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