Conflict in the care of patients with prolonged stay in the ICU: types, sources, and predictors

To determine types, sources, and predictors of conflicts among patients with prolonged stay in the ICU. We prospectively identified conflicts by interviewing treating physicians and nurses at two stages during the patients' stays. We then classified conflicts by type and source and used a case-...

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Veröffentlicht in:Intensive care medicine 2003-09, Vol.29 (9), p.1489-1497
Hauptverfasser: STUDDERT, David M, MELLO, Michelle M, BURNS, Jeffrey P, PUOPOLO, Ann Louise, GALPER, Benjamin Z, TRUOG, Robert D, BRENNAN, Troyen A
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container_end_page 1497
container_issue 9
container_start_page 1489
container_title Intensive care medicine
container_volume 29
creator STUDDERT, David M
MELLO, Michelle M
BURNS, Jeffrey P
PUOPOLO, Ann Louise
GALPER, Benjamin Z
TRUOG, Robert D
BRENNAN, Troyen A
description To determine types, sources, and predictors of conflicts among patients with prolonged stay in the ICU. We prospectively identified conflicts by interviewing treating physicians and nurses at two stages during the patients' stays. We then classified conflicts by type and source and used a case-control design to identify predictors of team-family conflicts. Seven medical and surgical ICUs at four teaching hospitals in Boston, USA. All patients admitted to the participating ICUs over an 11-month period whose stay exceeded the 85th percentile length of stay for their respective unit ( n=656). Clinicians identified 248 conflicts involving 209 patients; hence, nearly one-third of patients had conflict associated with their care: 142 conflicts (57%) were team-family disputes, 76 (31%) were intrateam disputes, and 30 (12%) occurred among family members. Disagreements over life-sustaining treatment led to 63 team-family conflicts (44%). Other leading sources were poor communication (44%), the unavailability of family decision makers (15%), and the surrogates' (perceived) inability to make decisions (16%). Nurses detected all types of conflict more frequently than physicians, especially intrateam conflicts. The presence of a spouse reduced the probability of team-family conflict generally (odds ratio 0.64) and team-family disputes over life-sustaining treatment specifically (odds ratio 0.49). Conflict is common in the care of patients with prolonged stays in the ICU. However, efforts to improve the quality of care for critically ill patients that focus on team-family disagreements over life-sustaining treatment miss significant discord in a variety of other areas.
doi_str_mv 10.1007/s00134-003-1853-5
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subjects Adult
Aged
Aged, 80 and over
Biological and medical sciences
Boston
Case-Control Studies
Communication Barriers
Critical Care - statistics & numerical data
Decision Making
Dissent and Disputes
Ethics
Family Relations
Female
Humans
Intensive Care Units - statistics & numerical data
Interprofessional Relations
Length of Stay
Male
Medical sciences
Middle Aged
Professional-Family Relations
Prospective Studies
Reproducibility of Results
Time Factors
title Conflict in the care of patients with prolonged stay in the ICU: types, sources, and predictors
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