Improving Service Quality by Understanding Emergency Department Flow: A White Paper and Position Statement Prepared For the American Academy of Emergency Medicine

Abstract Emergency Department (ED) crowding is a common problem in the United States and around the world. Process reengineering methods can be used to understand factors that contribute to crowding and provide tools to help alleviate crowding by improving service quality and patient flow. In this a...

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Veröffentlicht in:	The Journal of emergency medicine 2010, Vol.38 (1), p.70-79
Hauptverfasser:	Eitel, Dave R., MD, MBA, Rudkin, Scott E., MD, MBA, Malvehy, M. Albert, MD, Killeen, James P., MD, Pines, Jesse M., MD, MBA, MSCE
Format:	Artikel
Sprache:	eng
Schlagworte:	administration Computer Simulation Crowding Efficiency, Organizational Emergency emergency department crowding Emergency Service, Hospital - organization & administration Humans position statement throughput Total Quality Management - methods Total Quality Management - statistics & numerical data United States Workflow workflow solutions
Online-Zugang:	Volltext
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