The development of a conceptual model for evaluating dental patient satisfaction
The purpose of this study was to identify levels and predictors of patient satisfaction and develop a conceptual model for dental patient satisfaction in military treatment facilities. Respondents completed 658,443 surveys during 17 fiscal quarters, beginning with the fourth quarter of 2000. The fin...
Gespeichert in:
| Veröffentlicht in: | Military medicine 2007-12, Vol.172 (12), p.1239-1244 |
|---|---|
| Hauptverfasser: | , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 1244 |
|---|---|
| container_issue | 12 |
| container_start_page | 1239 |
| container_title | Military medicine |
| container_volume | 172 |
| creator | Chaffin, Jeffrey G Mangelsdorff, A David Finstuen, Kenn |
| description | The purpose of this study was to identify levels and predictors of patient satisfaction and develop a conceptual model for dental patient satisfaction in military treatment facilities. Respondents completed 658,443 surveys during 17 fiscal quarters, beginning with the fourth quarter of 2000. The final data set contained 309,261 surveys, with no missing data. Principal component factor analysis was used for data reduction and hierarchical multiple linear regression to assess the predictive effects of the dependent variables on the two independent variables: (1) overall satisfaction with today's visit and (2) overall satisfaction with the clinic. On a 7-point, bipolar adjective rating scale, patients' mean score was 6.53 regarding satisfaction with visit, suggesting that patients are highly satisfied. Patients' beliefs about care received and environment of care were the most important satisfaction attributes. These findings are useful in educating providers about the relationship of consumer satisfaction with the interpersonal experience. |
| doi_str_mv | 10.7205/milmed.172.12.1239 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_miscellaneous_70103801</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>70103801</sourcerecordid><originalsourceid>FETCH-LOGICAL-c438t-898085978a9e7bfb59939d769808dd20e84e7d6306e2e0f2865b0fd6e1b5185e3</originalsourceid><addsrcrecordid>eNpdUU1LxDAQDaK468cf8CDFg7euk6RpkqOs6wes6EHBW0jbqXZpm9q0C_57U3ZBEAYeM_PeY3hDyAWFhWQgbpqqbrBYUMkWdCquD8icag5xSvnHIZkDsDROQIoZOfF-A0ATregxmVHFZAKMzsnr2xdGBW6xdl2D7RC5MrJR7tocu2G0ddS4AuuodH2EW1uPdqjazyBoh7DrQjdpfEBf2nyoXHtGjkpbezzf4yl5v1-9LR_j9cvD0_J2HecJV0OstAIltFRWo8zKTGjNdSHTaVwUDFAlKIuUQ4oMoWQqFRmURYo0E1QJ5Kfkeufb9e57RD-YpvI51rVt0Y3eSKDAFdBAvPpH3Lixb8NthlEJQjCdBhLbkfLeed9jabq-amz_YyiYKWzz_LR-Xt2ZELahU3EdRJd75zELj_iT7NPlv-xbeuE</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>217055296</pqid></control><display><type>article</type><title>The development of a conceptual model for evaluating dental patient satisfaction</title><source>MEDLINE</source><source>EZB Electronic Journals Library</source><source>Oxford Academic</source><creator>Chaffin, Jeffrey G ; Mangelsdorff, A David ; Finstuen, Kenn</creator><creatorcontrib>Chaffin, Jeffrey G ; Mangelsdorff, A David ; Finstuen, Kenn</creatorcontrib><description>The purpose of this study was to identify levels and predictors of patient satisfaction and develop a conceptual model for dental patient satisfaction in military treatment facilities. Respondents completed 658,443 surveys during 17 fiscal quarters, beginning with the fourth quarter of 2000. The final data set contained 309,261 surveys, with no missing data. Principal component factor analysis was used for data reduction and hierarchical multiple linear regression to assess the predictive effects of the dependent variables on the two independent variables: (1) overall satisfaction with today's visit and (2) overall satisfaction with the clinic. On a 7-point, bipolar adjective rating scale, patients' mean score was 6.53 regarding satisfaction with visit, suggesting that patients are highly satisfied. Patients' beliefs about care received and environment of care were the most important satisfaction attributes. These findings are useful in educating providers about the relationship of consumer satisfaction with the interpersonal experience.</description><identifier>ISSN: 0026-4075</identifier><identifier>EISSN: 1930-613X</identifier><identifier>DOI: 10.7205/milmed.172.12.1239</identifier><identifier>PMID: 18274021</identifier><language>eng</language><publisher>England: Oxford University Press</publisher><subject>Adolescent ; Adult ; Consumerism ; Dental care ; Dental Care - psychology ; Dental Health Surveys ; Dentistry ; Dentists ; Female ; Health Care Surveys ; Humans ; Male ; Middle Aged ; Military bases ; Military deployment ; Military Medicine ; Military Personnel ; Models, Theoretical ; Oral hygiene ; Patient Satisfaction ; Preventive medicine ; Psychological Tests ; Psychometrics ; United States</subject><ispartof>Military medicine, 2007-12, Vol.172 (12), p.1239-1244</ispartof><rights>Copyright Association of Military Surgeons of the United States Dec 2007</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c438t-898085978a9e7bfb59939d769808dd20e84e7d6306e2e0f2865b0fd6e1b5185e3</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,27924,27925</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/18274021$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Chaffin, Jeffrey G</creatorcontrib><creatorcontrib>Mangelsdorff, A David</creatorcontrib><creatorcontrib>Finstuen, Kenn</creatorcontrib><title>The development of a conceptual model for evaluating dental patient satisfaction</title><title>Military medicine</title><addtitle>Mil Med</addtitle><description>The purpose of this study was to identify levels and predictors of patient satisfaction and develop a conceptual model for dental patient satisfaction in military treatment facilities. Respondents completed 658,443 surveys during 17 fiscal quarters, beginning with the fourth quarter of 2000. The final data set contained 309,261 surveys, with no missing data. Principal component factor analysis was used for data reduction and hierarchical multiple linear regression to assess the predictive effects of the dependent variables on the two independent variables: (1) overall satisfaction with today's visit and (2) overall satisfaction with the clinic. On a 7-point, bipolar adjective rating scale, patients' mean score was 6.53 regarding satisfaction with visit, suggesting that patients are highly satisfied. Patients' beliefs about care received and environment of care were the most important satisfaction attributes. These findings are useful in educating providers about the relationship of consumer satisfaction with the interpersonal experience.</description><subject>Adolescent</subject><subject>Adult</subject><subject>Consumerism</subject><subject>Dental care</subject><subject>Dental Care - psychology</subject><subject>Dental Health Surveys</subject><subject>Dentistry</subject><subject>Dentists</subject><subject>Female</subject><subject>Health Care Surveys</subject><subject>Humans</subject><subject>Male</subject><subject>Middle Aged</subject><subject>Military bases</subject><subject>Military deployment</subject><subject>Military Medicine</subject><subject>Military Personnel</subject><subject>Models, Theoretical</subject><subject>Oral hygiene</subject><subject>Patient Satisfaction</subject><subject>Preventive medicine</subject><subject>Psychological Tests</subject><subject>Psychometrics</subject><subject>United States</subject><issn>0026-4075</issn><issn>1930-613X</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2007</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><recordid>eNpdUU1LxDAQDaK468cf8CDFg7euk6RpkqOs6wes6EHBW0jbqXZpm9q0C_57U3ZBEAYeM_PeY3hDyAWFhWQgbpqqbrBYUMkWdCquD8icag5xSvnHIZkDsDROQIoZOfF-A0ATregxmVHFZAKMzsnr2xdGBW6xdl2D7RC5MrJR7tocu2G0ddS4AuuodH2EW1uPdqjazyBoh7DrQjdpfEBf2nyoXHtGjkpbezzf4yl5v1-9LR_j9cvD0_J2HecJV0OstAIltFRWo8zKTGjNdSHTaVwUDFAlKIuUQ4oMoWQqFRmURYo0E1QJ5Kfkeufb9e57RD-YpvI51rVt0Y3eSKDAFdBAvPpH3Lixb8NthlEJQjCdBhLbkfLeed9jabq-amz_YyiYKWzz_LR-Xt2ZELahU3EdRJd75zELj_iT7NPlv-xbeuE</recordid><startdate>20071201</startdate><enddate>20071201</enddate><creator>Chaffin, Jeffrey G</creator><creator>Mangelsdorff, A David</creator><creator>Finstuen, Kenn</creator><general>Oxford University Press</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>4T-</scope><scope>7RV</scope><scope>7X7</scope><scope>7XB</scope><scope>88E</scope><scope>88F</scope><scope>88G</scope><scope>88I</scope><scope>8AF</scope><scope>8AO</scope><scope>8C1</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>HCIFZ</scope><scope>K9-</scope><scope>K9.</scope><scope>KB0</scope><scope>M0R</scope><scope>M0S</scope><scope>M1P</scope><scope>M1Q</scope><scope>M2M</scope><scope>M2P</scope><scope>NAPCQ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PSYQQ</scope><scope>Q9U</scope><scope>S0X</scope><scope>7X8</scope></search><sort><creationdate>20071201</creationdate><title>The development of a conceptual model for evaluating dental patient satisfaction</title><author>Chaffin, Jeffrey G ; Mangelsdorff, A David ; Finstuen, Kenn</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c438t-898085978a9e7bfb59939d769808dd20e84e7d6306e2e0f2865b0fd6e1b5185e3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2007</creationdate><topic>Adolescent</topic><topic>Adult</topic><topic>Consumerism</topic><topic>Dental care</topic><topic>Dental Care - psychology</topic><topic>Dental Health Surveys</topic><topic>Dentistry</topic><topic>Dentists</topic><topic>Female</topic><topic>Health Care Surveys</topic><topic>Humans</topic><topic>Male</topic><topic>Middle Aged</topic><topic>Military bases</topic><topic>Military deployment</topic><topic>Military Medicine</topic><topic>Military Personnel</topic><topic>Models, Theoretical</topic><topic>Oral hygiene</topic><topic>Patient Satisfaction</topic><topic>Preventive medicine</topic><topic>Psychological Tests</topic><topic>Psychometrics</topic><topic>United States</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Chaffin, Jeffrey G</creatorcontrib><creatorcontrib>Mangelsdorff, A David</creatorcontrib><creatorcontrib>Finstuen, Kenn</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>Docstoc</collection><collection>ProQuest Nursing and Allied Health Journals</collection><collection>ProQuest Health and Medical</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Medical Database (Alumni Edition)</collection><collection>Military Database (Alumni Edition)</collection><collection>Psychology Database (Alumni)</collection><collection>Science Database (Alumni Edition)</collection><collection>STEM Database</collection><collection>ProQuest Pharma Collection</collection><collection>Public Health Database (Proquest)</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central Essentials</collection><collection>eLibrary</collection><collection>ProQuest Central</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Health Research Premium Collection</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>SciTech Premium Collection</collection><collection>Consumer Health Database</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Nursing & Allied Health Database (Alumni Edition)</collection><collection>Family Health Database (Proquest)</collection><collection>Health & Medical Collection (Alumni Edition)</collection><collection>PML(ProQuest Medical Library)</collection><collection>ProQuest Military Collection</collection><collection>ProQuest Psychology Journals</collection><collection>ProQuest Science Journals</collection><collection>Nursing & Allied Health Premium</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest One Psychology</collection><collection>ProQuest Central Basic</collection><collection>SIRS Editorial</collection><collection>MEDLINE - Academic</collection><jtitle>Military medicine</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Chaffin, Jeffrey G</au><au>Mangelsdorff, A David</au><au>Finstuen, Kenn</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The development of a conceptual model for evaluating dental patient satisfaction</atitle><jtitle>Military medicine</jtitle><addtitle>Mil Med</addtitle><date>2007-12-01</date><risdate>2007</risdate><volume>172</volume><issue>12</issue><spage>1239</spage><epage>1244</epage><pages>1239-1244</pages><issn>0026-4075</issn><eissn>1930-613X</eissn><abstract>The purpose of this study was to identify levels and predictors of patient satisfaction and develop a conceptual model for dental patient satisfaction in military treatment facilities. Respondents completed 658,443 surveys during 17 fiscal quarters, beginning with the fourth quarter of 2000. The final data set contained 309,261 surveys, with no missing data. Principal component factor analysis was used for data reduction and hierarchical multiple linear regression to assess the predictive effects of the dependent variables on the two independent variables: (1) overall satisfaction with today's visit and (2) overall satisfaction with the clinic. On a 7-point, bipolar adjective rating scale, patients' mean score was 6.53 regarding satisfaction with visit, suggesting that patients are highly satisfied. Patients' beliefs about care received and environment of care were the most important satisfaction attributes. These findings are useful in educating providers about the relationship of consumer satisfaction with the interpersonal experience.</abstract><cop>England</cop><pub>Oxford University Press</pub><pmid>18274021</pmid><doi>10.7205/milmed.172.12.1239</doi><tpages>6</tpages><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0026-4075 |
| ispartof | Military medicine, 2007-12, Vol.172 (12), p.1239-1244 |
| issn | 0026-4075 1930-613X |
| language | eng |
| recordid | cdi_proquest_miscellaneous_70103801 |
| source | MEDLINE; EZB Electronic Journals Library; Oxford Academic |
| subjects | Adolescent Adult Consumerism Dental care Dental Care - psychology Dental Health Surveys Dentistry Dentists Female Health Care Surveys Humans Male Middle Aged Military bases Military deployment Military Medicine Military Personnel Models, Theoretical Oral hygiene Patient Satisfaction Preventive medicine Psychological Tests Psychometrics United States |
| title | The development of a conceptual model for evaluating dental patient satisfaction |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-25T10%3A35%3A25IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=The%20development%20of%20a%20conceptual%20model%20for%20evaluating%20dental%20patient%20satisfaction&rft.jtitle=Military%20medicine&rft.au=Chaffin,%20Jeffrey%20G&rft.date=2007-12-01&rft.volume=172&rft.issue=12&rft.spage=1239&rft.epage=1244&rft.pages=1239-1244&rft.issn=0026-4075&rft.eissn=1930-613X&rft_id=info:doi/10.7205/milmed.172.12.1239&rft_dat=%3Cproquest_cross%3E70103801%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=217055296&rft_id=info:pmid/18274021&rfr_iscdi=true |