A systems approach to culturally and linguistically competent care

Customer demographics, customer satisfaction, and care quality are important parts of a successful organization's strategies. Thus, the business case for a health system's approach to cultural and linguistic competence is fundamentally data driven. Pioneering healthcare organizations have...

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Veröffentlicht in:	Journal of healthcare management 2007-07, Vol.52 (4), p.220-226
Hauptverfasser:	Dreachslin, Janice L, Myers, Valerie L
Format:	Artikel
Sprache:	eng
Schlagworte:	Asian Americans Caregivers Communication Barriers Company business management Costs Cultural competence Cultural differences Cultural Diversity Culture Health administration Health care industry Health care policy Hispanic Americans Humans Linguistics Management Medical errors Medicare Minority & ethnic groups Multiculturalism & pluralism Patient safety Patient satisfaction Personal health Population Quality of care Quality of Health Care - organization & administration Quality standards Socioeconomic factors United States
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