Exploring patient-pharmacist interaction differences between the drive-through and walk-in windows

To preliminarily determine whether interactions between pharmacists and patients during drive-through service encounters differed significantly from those observed during walk-in service encounters at one community chain pharmacy. Two student pharmacist observers timed interactions and recorded obse...

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Veröffentlicht in:	Journal of the American Pharmacists Association 2009-05, Vol.49 (3), p.427-431
Hauptverfasser:	Chui, Michelle A., Halton, Kimberly, Peng, Jennifer M.
Format:	Artikel
Sprache:	eng
Schlagworte:	Adult Communication Barriers Community pharmacy Community Pharmacy Services - organization & administration Confidentiality - psychology Data Collection drive-through windows Female Humans Male Middle Aged Mobility Limitation patient counseling Patient Education as Topic - organization & administration patient interaction Pharmacists - organization & administration Pharmacy Technicians - organization & administration Pilot Projects Professional-Patient Relations Time Factors workflow
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