Factors Effecting Volunteer Ombudsman Effort and Service Duration: Comparing Active and Resigned Volunteers

Volunteers are key to successful ombudsmen programs. Motivating them and keeping them is difficult. The principal goal of this article is to compare active and resigned volunteer ombudsman perceptions (along with select demographic influences) of factors that either encouraged or discouraged their w...

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Veröffentlicht in:Journal of applied gerontology 2004-09, Vol.23 (3), p.309-323
Hauptverfasser: Nelson, H. Wayne, Netting, F. Ellen, Huber, Ruth, Borders, Kevin W.
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container_issue 3
container_start_page 309
container_title Journal of applied gerontology
container_volume 23
creator Nelson, H. Wayne
Netting, F. Ellen
Huber, Ruth
Borders, Kevin W.
description Volunteers are key to successful ombudsmen programs. Motivating them and keeping them is difficult. The principal goal of this article is to compare active and resigned volunteer ombudsman perceptions (along with select demographic influences) of factors that either encouraged or discouraged their work. The authors find that former ombudsmen felt more role ambiguity, greater nursing facility resistance, higher boredom, and desired better supervision than active volunteer ombudsmen. They also served less time in significantly smaller facilities. Both active and resigned volunteers perceived relatively high role conflict. Implications regarding strategies to improve volunteer ombudsman work effort and retention are discussed.
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source SAGE Complete; Sociological Abstracts
subjects Biological and medical sciences
Caregivers
Family environment. Family history
Gerontology
Medical sciences
Ombudsman programs
Ombudsmen
Psychology. Psychoanalysis. Psychiatry
Psychopathology. Psychiatry
Role Ambiguity
Role Conflict
Role Satisfaction
Social psychiatry. Ethnopsychiatry
Volunteers
title Factors Effecting Volunteer Ombudsman Effort and Service Duration: Comparing Active and Resigned Volunteers
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