Employee Attitudes toward Total Quality Management in an Epa Regional Office

Employee attitudes toward implementation of Total Quality Management (TQM) are studied in a regional office of the U.S. Environmental Protection Agency. The author condected more than a dozen interviews and adnistered questiousaires to 448 employees in the summer of 1991. Contrary to previous litera...

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Veröffentlicht in:	Administration & society 1996-05, Vol.28 (1), p.120-143
1. Verfasser:	Zeitz, Gerald
Format:	Artikel
Sprache:	eng
Schlagworte:	Attitudes Beliefs, opinions and attitudes Clerical Workers Decision making Employee attitude Employee motivation Employees Empowerment Environmental protection Environmental Protection Agency (EPA) Government Agencies Hypotheses Implementation Job enrichment Jurisdiction Labor Process Management Management Styles Managers Middle management Motivation Personnel Process controls Professional Workers Professionals Public administration Quality control Quality management Surveys Total quality Training United States of America Work Organization Worker Attitudes Writers
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