High Reliability and the Management of Critical Infrastructures
Organisation theorists and practitioners alike have become greatly interested in high reliability in the management of large hazardous technical systems and society's critical service infrastructures. But much of the reliability analysis is centred in particular organisations that have command...
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| Veröffentlicht in: | Journal of contingencies and crisis management 2004-03, Vol.12 (1), p.14-28 |
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| container_end_page | 28 |
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| container_title | Journal of contingencies and crisis management |
| container_volume | 12 |
| creator | Schulman, Paul Roe, Emery Eeten, Michel van Bruijne, Mark de |
| description | Organisation theorists and practitioners alike have become greatly interested in high reliability in the management of large hazardous technical systems and society's critical service infrastructures. But much of the reliability analysis is centred in particular organisations that have command and control over their technical cores. Many technical systems, including electricity generation, water, telecommunications and other “critical infrastructures,” are not the exclusive domain of single organisations. Our essay is organised around the following research question: How do organisations, many with competing, if not conflicting goals and interests, provide highly reliable service in the absence of ongoing command and control and in the presence of rapidly changing task environments with highly consequential hazards?
We analyse electricity restructuring in California as a specific case. Our conclusions have surprising and important implications both for high reliability theory and for the future management of critical infrastructures organised around large technical systems. |
| doi_str_mv | 10.1111/j.0966-0879.2004.01201003.x |
| format | Article |
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We analyse electricity restructuring in California as a specific case. Our conclusions have surprising and important implications both for high reliability theory and for the future management of critical infrastructures organised around large technical systems.</description><subject>California</subject><subject>Electric utilities</subject><subject>Electricity</subject><subject>Hazards</subject><subject>Infrastructure</subject><subject>Management of crises</subject><subject>Organization Theory</subject><subject>Organizational Effectiveness</subject><subject>Public Utilities</subject><subject>Reliability</subject><subject>Services</subject><subject>Studies</subject><issn>0966-0879</issn><issn>1468-5973</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2004</creationdate><recordtype>article</recordtype><sourceid>7TQ</sourceid><sourceid>7UB</sourceid><recordid>eNqVkF1LwzAUhoMoOKf_oSh415o0bZrghUid-2CbIMq8C2l3MjO7diYtbv_ejukuvPPcHA4878vhQeiK4IC0c7MMsGDMxzwRQYhxFGASYoIxDTZHqEMixv1YJPQYdQ7cKTpzbokxjjnnHXQ3MIt37xkKozJTmHrrqXLu1e_gTVSpFrCCsvYq7aXW1CZXhTcstVWutk1eNxbcOTrRqnBw8bO76PWx95IO_PFTf5jej_2cUkb9OCOEhaAZZyCykOocsiwTYaI5i6MQ6wxIRDTVQudMtEcGXLN8PqdcMRaFtIuu971rW3024Gq5Mi6HolAlVI2TDLMkEZS04OUfcFk1tmx_k62hWISMJy10u4dyWzlnQcu1NStlt5JguTMrl3JnTO6M7XKR_DUrN226t09_mQK2_4nKUZpOfs-2x9_3GFfD5tCj7IdkCU1iOZv25cPbDI-mIpKcfgMYvI93</recordid><startdate>200403</startdate><enddate>200403</enddate><creator>Schulman, Paul</creator><creator>Roe, Emery</creator><creator>Eeten, Michel van</creator><creator>Bruijne, Mark de</creator><general>Blackwell Publishing</general><general>Blackwell Publishing Ltd</general><scope>BSCLL</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7TQ</scope><scope>8BJ</scope><scope>DHY</scope><scope>DON</scope><scope>FQK</scope><scope>JBE</scope><scope>7UB</scope></search><sort><creationdate>200403</creationdate><title>High Reliability and the Management of Critical Infrastructures</title><author>Schulman, Paul ; Roe, Emery ; Eeten, Michel van ; Bruijne, Mark de</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c3363-5b1162ef686e9b23fcebbb927f865420fbe141f3f9fc69be1be8f6cdd38a66423</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2004</creationdate><topic>California</topic><topic>Electric utilities</topic><topic>Electricity</topic><topic>Hazards</topic><topic>Infrastructure</topic><topic>Management of crises</topic><topic>Organization Theory</topic><topic>Organizational Effectiveness</topic><topic>Public Utilities</topic><topic>Reliability</topic><topic>Services</topic><topic>Studies</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Schulman, Paul</creatorcontrib><creatorcontrib>Roe, Emery</creatorcontrib><creatorcontrib>Eeten, Michel van</creatorcontrib><creatorcontrib>Bruijne, Mark de</creatorcontrib><collection>Istex</collection><collection>CrossRef</collection><collection>PAIS Index</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>PAIS International</collection><collection>PAIS International (Ovid)</collection><collection>International Bibliography of the Social Sciences</collection><collection>International Bibliography of the Social Sciences</collection><collection>Worldwide Political Science Abstracts</collection><jtitle>Journal of contingencies and crisis management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Schulman, Paul</au><au>Roe, Emery</au><au>Eeten, Michel van</au><au>Bruijne, Mark de</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>High Reliability and the Management of Critical Infrastructures</atitle><jtitle>Journal of contingencies and crisis management</jtitle><date>2004-03</date><risdate>2004</risdate><volume>12</volume><issue>1</issue><spage>14</spage><epage>28</epage><pages>14-28</pages><issn>0966-0879</issn><eissn>1468-5973</eissn><coden>JCCMET</coden><abstract>Organisation theorists and practitioners alike have become greatly interested in high reliability in the management of large hazardous technical systems and society's critical service infrastructures. But much of the reliability analysis is centred in particular organisations that have command and control over their technical cores. Many technical systems, including electricity generation, water, telecommunications and other “critical infrastructures,” are not the exclusive domain of single organisations. Our essay is organised around the following research question: How do organisations, many with competing, if not conflicting goals and interests, provide highly reliable service in the absence of ongoing command and control and in the presence of rapidly changing task environments with highly consequential hazards?
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| fulltext | fulltext |
| identifier | ISSN: 0966-0879 |
| ispartof | Journal of contingencies and crisis management, 2004-03, Vol.12 (1), p.14-28 |
| issn | 0966-0879 1468-5973 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_60677931 |
| source | PAIS Index; Worldwide Political Science Abstracts; EBSCOhost Business Source Complete; Access via Wiley Online Library |
| subjects | California Electric utilities Electricity Hazards Infrastructure Management of crises Organization Theory Organizational Effectiveness Public Utilities Reliability Services Studies |
| title | High Reliability and the Management of Critical Infrastructures |
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